Automotive and Transportation, Distribution & Logistics

Hoosier Motor Club closing call center, cutting 61 jobs

February 5, 2010

The AAA Hoosier Motor Club is closing its emergency road service call center on Guion Road in Indianapolis, resulting in the loss of 61 jobs.

The organization on Wednesday notified the Indiana Department of Workforce Development of the job cuts, which are expected to begin April 1 and last about a month.

Hoosier Motor Club is closing the facility and consolidating its call center operations in Oklahoma City and Glendale, Ariz., with five other AAA motor clubs it is affiliated with through a holding company.

Hoosier Motor Club joined ACA Holding Co. in December 2006. Other members are Arizona; Northern California, which encompasses parts of Nevada and Utah; Mountain West, which includes Montana, Wyoming and Alaska; Oklahoma/South Dakota; and Northwest Ohio.

“Through some tough consideration and a lot of research, we ultimately decided that we can save a lot of money by simply closing the center here,” said Greg Seiter, spokesman for Hoosier Motor Club.

The club said in the notice posted on DWD’s Web site on Thursday that many of the affected employees will be given opportunity for employment at the two locations where its call-center services will be provided.

In addition, it will offer separation packages to employees who remain at the center until their jobs are phased out.

Hoosier Motor Club employees unaffected by the cuts will remain at its office on Guion Road near West 38th Street and Interstate 65.
 
Hoosier Motor Club has 400,000 members in a territory that includes 50 of Indiana’s 92 counties.

 

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