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Recent Articles
Relax, you better get used to it-it's only globalization: VOICES FROM THE INDUSTRY
April 16, 2007
Globalization, like all sweeping economic trends, provokes a widespread disquiet. Specifically, we fear that somehow, if it
continues unchecked, people in the United States will lose their high-paying jobs and we will devolve into a lowwage service
economy. As China gains, we lose. To borrow a phrase from Thomas Friedman, they're frightened that the flattening of the world
economy will flatten us. It is true that traditional manufacturing jobs are fewer now than before. And, lots of things are
made...
MoreService an edge for small firms: Make most of 'moments of truth':
September 25, 2006
"If we don't take care of our customers, someone else will." This unattributed quote sums up the challenge facing every business,
and especially small companies in the service and retail sectors. It's difficult for them to compete with their large counterparts
on price-the neighborhood hardware store simply can't sell as cheaply as Wal-Mart. But they can win on customer service by
seizing critical moments where customers can walk away delighted or disappointed. Successful service encounters, where these
"moments of truth"...
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Saw the Indy Men's Chorus "Music of Gilbert & Sullivan" at the Indiana Historical Society on Sunday evening.
Temporary workers are not "tools" they are people and companies that keep large amounts of temp staff are cheating.
I miss having them around. I hope one of their stores is in the general Meridian/86th Street area. I will make good use of it.
The Fringe! Plus, the simple fact that there are so many local faves in such close proximity to each other.
I remenber, watching the toll road, being built, through South Bend, when I was 10 years old. I believe, back then that it was estimated, that the toll road, would be paid for in 20 years and then it would be free. I am now 71, what happened? Since the power is in the people, by that, I mean that, we the people are in total control of everything. I, suggest that no one ever use the toll road again, let it go broke. We the people can control the price of everything, from groceries to gas, if we would just do it. If we don't pay the asking price, the sellers will lower the price and if we wait awhile, they will lower the price to what we accept as reasonable. I would like to know why a highway like interstate 94, is so well maintained, a much better highway, than the toll road, but has no tolls. I would also like to know why, a sitting governor, with a term limit, maximum of eight years, can lease, public property, for 75 years. Even though I have transponders in both of my trucks and will not be affected by the increase, I have been and will contine to avoid using the toll road. I make many trips from northern Indiana to Chicago, every year, and I prefer the better highway, I94!