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To survive lean times ahead, small businesses must plan now

November 24, 2008
Small businesses should plan for the worst while being attuned to what is happening in their industries, and to their customers.

MANAGEMENT: Peers can teach you things you didn't know you didn't know

November 26, 2007
A friend and Q: bu s i n e s s owner has suggested I join a peer group or get a business coach. Given that my company is growing and making money, I'm not sure it makes sense. Your thoughts? B u s i n e s s A:coaches and peer groups are not just for those company owners who are experiencing problems. Some of the most accomplished and successful business owners believe their peergroup membership gives them a...

MANAGEMENT: Hard decisions require strong leadership

July 30, 2007
I am struggling Q: with a major organizational change. I believe it will be beneficial in the long run, but implementing this change will cause considerable turmoil. How do I know if this is the right step for my company? The only way A:to know for sure is to make the change and then assess the result. A good business-planning process that forecasts how the changes will affect the company should be done beforehand, but no matter how good the...

MANAGEMENT: Managers choose their style: effective or easy

November 27, 2006
My business Q: has grown to 32 people and $2.7 million in revenue. My managers have been promoted from within, but they had no previous managerial experience and they are not getting the most out of their direct reports. How can I help them become more effective? Managers either choose to be effec-A:tive or choose to do what is easy. Effective managers set clear expectations for performance, confront employees when they veer off track and coach with consequences. Ineffective managers...

MANAGEMENT: Even big clients need to be evaluated every now and then

April 24, 2006
Our business Q: has grown to $5 million in annual revenues and 30 percent of our sales come from one customer. I feel captive to this revenue and our growth is limited because of the demands placed on us by this account. How do I balance the desire for this revenue with the impact this account has on our operations? Managing a company that is highly A:dependent on one client presents special challenges. It is a "love/hate" relationship. You love...
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  1. These liberals are out of control. They want to drive our economy into the ground and double and triple our electric bills. Sierra Club, stay out of Indy!

  2. These activist liberal judges have gotten out of control. Thankfully we have a sensible supreme court that overturns their absurd rulings!

  3. Maybe they shouldn't be throwing money at the IRL or whatever they call it now. Probably should save that money for actual operations.

  4. For you central Indiana folks that don't know what a good pizza is, Aurelio's will take care of that. There are some good pizza places in central Indiana but nothing like this!!!

  5. I am troubled with this whole string of comments as I am not sure anyone pointed out that many of the "high paying" positions have been eliminated identified by asterisks as of fiscal year 2012. That indicates to me that the hospitals are making responsible yet difficult decisions and eliminating heavy paying positions. To make this more problematic, we have created a society of "entitlement" where individuals believe they should receive free services at no cost to them. I have yet to get a house repair done at no cost nor have I taken my car that is out of warranty for repair for free repair expecting the government to pay for it even though it is the second largest investment one makes in their life besides purchasing a home. Yet, we continue to hear verbal and aggressive abuse from the consumer who expects free services and have to reward them as a result of HCAHPS surveys which we have no influence over as it is 3rd party required by CMS. Peel the onion and get to the root of the problem...you will find that society has created the problem and our current political landscape and not the people who were fortunate to lead healthcare in the right direction before becoming distorted. As a side note, I had a friend sit in an ED in Canada for nearly two days prior to being evaluated and then finally...3 months later got a CT of the head. You pay for what you get...