USATF putting customers first

August 29, 2008
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usatfThe USA Track & Field headquarters in downtown Indianapolis is taking a cue from Wendy’s restaurants. They’re staying open late.

USATF’s new CEO Doug Logan said this is the first step in creating a “customer service culture” within the national governing body.

“In my first meeting with the national office staff, I made it clear that a new day has come in their relationship with our membership and volunteers,” said Logan, a Vietnam War vet twice decorated with the bronze star.

Logan told staffers that it was “discourteous” that the Indianapolis office closed to members in western time zones when it was 2 p.m. or 3 p.m. there. Effective immediately, Logan said, the organization’s headquarters on Washington Street will stay open until 8 p.m. Monday through Friday. And he promised the late hours will be staffed by senior staffers able to assist members “on the spot.”

“This is more than a gesture,” said Logan, who this month took over as USATF CEO for Craig Masback, who took a job with Nike earlier this year. “Our call logs have already demonstrated this simple provision of service was overdue.”
  • Does this mean they still start at 8 am? OR do they start later in the day. This seems like it would be a huge expense to operate 12 hours a day for 5 days a week.

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  1. These liberals are out of control. They want to drive our economy into the ground and double and triple our electric bills. Sierra Club, stay out of Indy!

  2. These activist liberal judges have gotten out of control. Thankfully we have a sensible supreme court that overturns their absurd rulings!

  3. Maybe they shouldn't be throwing money at the IRL or whatever they call it now. Probably should save that money for actual operations.

  4. For you central Indiana folks that don't know what a good pizza is, Aurelio's will take care of that. There are some good pizza places in central Indiana but nothing like this!!!

  5. I am troubled with this whole string of comments as I am not sure anyone pointed out that many of the "high paying" positions have been eliminated identified by asterisks as of fiscal year 2012. That indicates to me that the hospitals are making responsible yet difficult decisions and eliminating heavy paying positions. To make this more problematic, we have created a society of "entitlement" where individuals believe they should receive free services at no cost to them. I have yet to get a house repair done at no cost nor have I taken my car that is out of warranty for repair for free repair expecting the government to pay for it even though it is the second largest investment one makes in their life besides purchasing a home. Yet, we continue to hear verbal and aggressive abuse from the consumer who expects free services and have to reward them as a result of HCAHPS surveys which we have no influence over as it is 3rd party required by CMS. Peel the onion and get to the root of the will find that society has created the problem and our current political landscape and not the people who were fortunate to lead healthcare in the right direction before becoming distorted. As a side note, I had a friend sit in an ED in Canada for nearly two days prior to being evaluated and then finally...3 months later got a CT of the head. You pay for what you get...