IBJNews

Customer service firm plans to hire 1,000 workers

Back to TopCommentsE-mailPrintBookmark and Share

Interactions Corp. plans to add 1,000 new employees to its local workforce by 2015, focusing mainly on customer service and data entry functions.

Based in Boston, Interactions provides automated systems for customer care with a conversational tone. The systems are run from so-called “iCenters,” the largest of which is in Indianapolis at 2525 Shadeland Ave. 

Called “intent analysts,” the 1,000 new full-time and part-time employees will work at that facility, said Dan Fox, a marketing manager for Interactions Corp. The iCenter currently employs several hundred workers, Fox said.

The new jobs will pay within a range of $12 to $18 per hour, Fox said, based on the productivity, speed and accuracy of the individual employee.

Interactions employees do not communicate directly with a client’s customers, but rather monitor the calls to best determine the customer’s intent and where he or she should be directed.

The firm plans to begin hiring immediately. It also runs iCenters in Franklin, Massachusetts, and Austin, Texas. Interactions also announced on Wednesday the addition of 1,000 jobs at the latter location.

"Indianapolis is an extremely inviting climate to grow a business," said CEO Mike Iacobucci in a prepared statement. "We're thrilled to be giving back to the community by creating an abundance of opportunities for its members."
 

ADVERTISEMENT

  • Dear HoosierLib
    Someone who is unemployed will still be happy to take a job that makes $10-12 hour. Is it ideal? No. Is it a step in the right direction? Absolutely. Sometimes people need the boost of pride that just having a job can bring. Will it solve the living wage crisis? No. It will however give people an opportunity to demonstrate that they can add value to the workforce.
  • Interactions moved to Boston in 2009
    Boston.com has an article from 2010 where they talk about how Interactions moved to Massachusetts in the year prior. http://www.boston.com/business/technology/innoeco/2010/07/interactions_banks_63_million.html The article includes a link back to that Inside Indiana Business press release I linked to earlier, snarkily noting, "Guess this 2006 plan to create 200-plus new jobs in Indiana didn't exactly work out."
  • Dear Citizen
    And there enlies the problem. Our state does a horrible job of retaining the talent that they create (i.e. beaindrain). The $18,000 a year you cite is now the equivalent of $28,500 a year. None of jobs this company is creating will pay a wage above the poverty rate. We as taxpayers, are subsidizing corporate profits by allowing companies to pay less than a living wages and forcing workers to survive on government and charitable handouts. Hopefully low wage earning Republicans will wake up to this reality...
    • on the Ellen's remark about hightailing
      In the case of Interactions, when they were in Carmel, that was quite true. The director of R&D who was there from 2006 - 2008 has since moved to Seattle and has worked on several high profile projects at Amazon.
    • Snarky bunch
      You people are a snarky bunch aren't you? So what is there low paying jobs? People that need a job will gladly taken them to help get some experience under their belt. I could not get a job after college in 1995 paying more than 18,000 and that was with a BS in Accounting. I had no experience so no one wanted me. Any experience in the workforce is better than sitting at home and drawing welfare.
    • Computer programmers/engineers
      Kevin, there are plenty of Computer programmers/engineers that are graduating from Purdue, Rose Hulman, IU, etc. The thing is though, is that they hightail it out of Indiana once they get their degree due to the quality of life in Indiana. Indiana's MO is more focused on improving the lives of corporations (yes, they are people now) than the lives of its human citizens.
    • Interactions has been here before
      It should be worth noting that Interactions Corp was lured to relocate from New Jersey to Carmel in 2006 and actually had developers located up at its offices at Clay Terrace at one time. About eight years ago, they were trumpeting the move and a promise to hire 240 jobs over the next three years. https://www.insideindianabusiness.com/newsitem.asp?ID=19617 I'm not sure when they pulled up the stakes to move to Boston or whether they collected on all of the goodies that the IEDC and Carmel offered them.
      • Jobs that fit the skill level
        The reason these employers are attracted to Indiana is becasue of the present skill level of the Indiana work force. Let's be honest- we dont have an overabundance of Computer programmers/engineers, etc. looking for work. These jobs are perfect for those looking for part time or entry level work. You cant provide high paying jobs to low skilled workers- supply and demand.
      • Hey Ellen!
        There is only room for one snarky socialist to make comments on the IBJ...lol. You beat me to the punch and you are spot on. Let's get excited about jobs that pay $24,960 a year!
      • customer service
        Oh boy! More low-paying customer service jobs for Indiana!! "Indianapolis is an extremely inviting climate to grow a business..." should be "Indianapolis is an extremely inviting climate to hire low wage, unskilled workers..."

      Post a comment to this story

      COMMENTS POLICY
      We reserve the right to remove any post that we feel is obscene, profane, vulgar, racist, sexually explicit, abusive, or hateful.
       
      You are legally responsible for what you post and your anonymity is not guaranteed.
       
      Posts that insult, defame, threaten, harass or abuse other readers or people mentioned in IBJ editorial content are also subject to removal. Please respect the privacy of individuals and refrain from posting personal information.
       
      No solicitations, spamming or advertisements are allowed. Readers may post links to other informational websites that are relevant to the topic at hand, but please do not link to objectionable material.
       
      We may remove messages that are unrelated to the topic, encourage illegal activity, use all capital letters or are unreadable.
       

      Messages that are flagged by readers as objectionable will be reviewed and may or may not be removed. Please do not flag a post simply because you disagree with it.

      Sponsored by
      ADVERTISEMENT

      facebook - twitter on Facebook & Twitter

      Follow on TwitterFollow IBJ on Facebook:
      Follow on TwitterFollow IBJ's Tweets on these topics:
       
      Subscribe to IBJ
      1. Good Day I am Mr (Victoria Wright) from United state of America, i stayed in NEW YORK, and i have a broke up business, until i found this company email who help me to gain a loan for business,, and now i want to used this short medium to congratulate the below company for the fast and safe money they loan to me without any form of collateral, i loan 500,000USD from the company to save my business and lots more, i saw their mail on the internet, everyone always give testimony for what they did, so i quickly contacted them and they all did everything for me without stress and my money was sent to my account just 3 days later, i was surprise and i feel so glad, now i have a standard business control agent who help me, now i will advice those who need urgent loan to contact him at the bellow email:zenithfirm12@gmail.com

      2. NOTICE:This is to inform the general public that Vampires are real. My name is James Franklyn.,am an agent of vampire,am here to introduce our new world trend to you,a world of vampire where life get easier,we have made so many persons vampires and have turned them rich,you will be assured long life and prosperity,you shall be made to be very sensitive to mental alertness,stronger and also very fast,you will not be restricted to walking at night only even at the very middle of broad day light you will be made to walk.In case you are wildly oppressed by some unscrupulous persons we can still help you fight them.Your protection is assured immediately you join.Just contact the bellow email if you are interested we are here to attend to you anytime you want us. Contact the bellow email for more details. Email:vampirescreed@hotmail.com Sincerely: James Franklyn.

      3. Bravo! Someone else that is willing to speak the truth! Bravo!_____NBCSN is available in almost 2 MILLION more homes than just a few years ago, but Indycar STILL gets less total viewers than it did just a few years ago when NBC took over Versus. Attendance and ratings cratered with the end of season races (just when the title battle got "interesting" HAH!__________And now...new race in Basilia, where Miles celebrated the "rich history" of Indycar racing there. Rich history? What, 7 events in the 100 years of AOW? Yep, some history. Well, at least its an oval. It's not??? Are you kidding me??? Gosh darn road racin furriners.

      4. PURITY RAY LOAN OFFER........ Have you been denied by your banks,or are you in need of of an urgent loan to pay of your bills we are capable of giving loans @ cheaper rate to interested individuals, student, companies and members of the public in need of finance to settle bills, we do offer considerable loans which you can count on. For more information on our various types of loan,then you will have to contact PURITY RAY LOAN FIRM, to help you achieve your desire LOAN APPLICATION FORM TO BE FILLED BORROWERS INFORMATION * Full name:………………………. * SEX * ……………………………. * Country………………………….. * State:……………………………. * Land:…………………………….. * Occupation:…………………….. * phone number:…………………. * Telephone: ………………………….. * Age:………………………………. * Amount needed as loan:……… * Loan Duration:………………….. * Propose of Loan:……………….. * Annual revenue:………………… * Monthly Income:……………….. * Guarantee:………………………. * Payment: monthly or annually Email.....purityrayloanfirm@gmail.com Thank you and God bless Mr Purity Ray PURITY RAY LOAN FIRM we tend to serve you better

      5. Problem: most of the people responding to this article don't know about this service AT ALL! Why? Lack of awareness. This isn't IndyGo. This is CIRTA: might as well be the mattress company because they are asleep at the wheel - something like 3 directors over the last year? Playing with federal grant money is great! This "region" wants commuter rail service, has spent MILLIONS on Transportation studies yet can't even support a commuter bus line? This is largely for suburban riders to get to downtown - not for "service people to work in our hotels and restaurants" ! Get your head out of your backside!! These are professionals, students etc. that don't want to fight traffic, save some money on parking, gas, stress.... if CIRTA would put their federal money into widely promoting the sevive to Greenwood, Fishers & Carmel instead of finding directors and studies - this would be a successful service. Our family uses(d) it daily for the last several years - but the recent uncertainty & now unreliability due to cuts from Carmel has been a problem. Now, costs us an additional $350/month for gas & parking ( $4200/year) plus vehicle wear, service, environmental impact ... YES - this REGION needs this this type of service in order to keep growing and getting the people it needs to fill skilled positions in downtown Indianapolis. Think outside of your own car !!!

      ADVERTISEMENT