Customers

Employee defection sparks battle between brokerages

April 17, 2014
Chris O'Malley
Hylant Group says a former worker in its Carmel offices broke a non-compete agreement and poached clients for his new insurance-brokerage gig in Indianapolis.
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FELDMANN: Put customer interest before revenue

November 21, 2009
Derrick Feldmann
Understanding the customer and his or her motivation is priceless, but it’s old-school and just half of the solution. The other half, making it easy for the customer to engage, is what sets growing organizations apart from stagnant ones.
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Marsh promotion cancellation sparks anger

August 3, 2009
Scott Olson
Marsh Supermarkets’ decision to stop honoring a $10 online coupon just days after introducing the promotion has angered hundreds of followers of the grocer’s Facebook page.
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Local stores promote service and uniqueness, not discounts, during holidaysRestricted Content

December 15, 2008
Scott Olson
Indianapolis merchants are banking on customer loyalty to achieve sales they hope will surpass the gloomy expectations forecast for the holiday shopping season.
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Indianapolis needs more to-your-door delivery servicesRestricted Content

November 24, 2008
Carol Faenzi
There is an essential component missing that I believe service businesses have to pay attention to and offer if they truly consider themselves "taking care of the city [of Indianapolis] dwellers." One of them is to-your-door delivery, especially for food, including groceries.
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Steak n Shake seeks younger customersRestricted Content

November 17, 2008
Cory Schouten
Steak n Shake hopes to create buzz with its new marketing plan targeting youth.
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