DialAmerica plans local call center with 170 workers

 IBJ Staff
May 29, 2013
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One of the country’s oldest third-party call-center companies plans an office in Indianapolis that will initially hire up to 170 workers.

DialAmerica said Wednesday that it has opened the center at 4030 Vincennes Road, near Interstate 465 and Michigan Road on the city’s northwest side. It's the company's only Indiana location, giving the company 24 call centers in 13 different states.

The Mahwah, N.J.-based private company, founded in 1957, said the 42,012-square-foot facility could eventually house hundreds of workers servicing a number of clients. The center has the capacity to hold 200 to 300 seats for multiple shifts, DialAmerica said.

Hiring has already begun, but most of the first 170 people will be hired by this fall in anticipation of the health care insurance enrollment period, the company said.

Most of the workers at the office will be call center agents who make average starting wages of less than $10 an hour, according to employment site Glassdoor.com. Other positions include administrative assistants, team leaders and recruiting managers.

The company declined to identify clients who will be supported by the center, but said they will be in the publishing and health care industries, at least at the outset.

DialAmerica originally operated as Life Circulation Co. and was a telephone subscription unit of Time Inc. It took its current name in 1976.



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  1. PJ - Mall operators like Simon, and most developers/ land owners, establish individual legal entities for each property to avoid having a problem location sink the ship, or simply structure the note to exclude anything but the property acting as collateral. Usually both. The big banks that lend are big boys that know the risks and aren't mad at Simon for forking over the deed and walking away.

  2. Do any of the East side residence think that Macy, JC Penny's and the other national tenants would have letft the mall if they were making money?? I have read several post about how Simon neglected the property but it sounds like the Eastsiders stopped shopping at the mall even when it was full with all of the national retailers that you want to come back to the mall. I used to work at the Dick's at Washington Square and I know for a fact it's the worst performing Dick's in the Indianapolis market. You better start shopping there before it closes also.

  3. How can any company that has the cash and other assets be allowed to simply foreclose and not pay the debt? Simon, pay the debt and sell the property yourself. Don't just stiff the bank with the loan and require them to find a buyer.

  4. If you only knew....

  5. The proposal is structured in such a way that a private company (who has competitors in the marketplace) has struck a deal to get "financing" through utility ratepayers via IPL. Competitors to BlueIndy are at disadvantage now. The story isn't "how green can we be" but how creative "financing" through captive ratepayers benefits a company whose proposal should sink or float in the competitive marketplace without customer funding. If it was a great idea there would be financing available. IBJ needs to be doing a story on the utility ratemaking piece of this (which is pretty complicated) but instead it suggests that folks are whining about paying for being green.