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DialAmerica plans local call center with 170 workers

 IBJ Staff
May 29, 2013
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One of the country’s oldest third-party call-center companies plans an office in Indianapolis that will initially hire up to 170 workers.

DialAmerica said Wednesday that it has opened the center at 4030 Vincennes Road, near Interstate 465 and Michigan Road on the city’s northwest side. It's the company's only Indiana location, giving the company 24 call centers in 13 different states.

The Mahwah, N.J.-based private company, founded in 1957, said the 42,012-square-foot facility could eventually house hundreds of workers servicing a number of clients. The center has the capacity to hold 200 to 300 seats for multiple shifts, DialAmerica said.

Hiring has already begun, but most of the first 170 people will be hired by this fall in anticipation of the health care insurance enrollment period, the company said.

Most of the workers at the office will be call center agents who make average starting wages of less than $10 an hour, according to employment site Glassdoor.com. Other positions include administrative assistants, team leaders and recruiting managers.

The company declined to identify clients who will be supported by the center, but said they will be in the publishing and health care industries, at least at the outset.

DialAmerica originally operated as Life Circulation Co. and was a telephone subscription unit of Time Inc. It took its current name in 1976.





 

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