DialAmerica plans local call center with 170 workers

 IBJ Staff
May 29, 2013
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One of the country’s oldest third-party call-center companies plans an office in Indianapolis that will initially hire up to 170 workers.

DialAmerica said Wednesday that it has opened the center at 4030 Vincennes Road, near Interstate 465 and Michigan Road on the city’s northwest side. It's the company's only Indiana location, giving the company 24 call centers in 13 different states.

The Mahwah, N.J.-based private company, founded in 1957, said the 42,012-square-foot facility could eventually house hundreds of workers servicing a number of clients. The center has the capacity to hold 200 to 300 seats for multiple shifts, DialAmerica said.

Hiring has already begun, but most of the first 170 people will be hired by this fall in anticipation of the health care insurance enrollment period, the company said.

Most of the workers at the office will be call center agents who make average starting wages of less than $10 an hour, according to employment site Glassdoor.com. Other positions include administrative assistants, team leaders and recruiting managers.

The company declined to identify clients who will be supported by the center, but said they will be in the publishing and health care industries, at least at the outset.

DialAmerica originally operated as Life Circulation Co. and was a telephone subscription unit of Time Inc. It took its current name in 1976.



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  1. How much you wanna bet, that 70% of the jobs created there (after construction) are minimum wage? And Harvey is correct, the vast majority of residents in this project will drive to their jobs, and to think otherwise, is like Harvey says, a pipe dream. Someone working at a restaurant or retail store will not be able to afford living there. What ever happened to people who wanted to build buildings, paying for it themselves? Not a fan of these tax deals.

  2. Uh, no GeorgeP. The project is supposed to bring on 1,000 jobs and those people along with the people that will be living in the new residential will be driving to their jobs. The walkable stuff is a pipe dream. Besides, walkable is defined as having all daily necessities within 1/2 mile. That's not the case here. Never will be.

  3. Brad is on to something there. The merger of the Formula E and IndyCar Series would give IndyCar access to International markets and Formula E access the Indianapolis 500, not to mention some other events in the USA. Maybe after 2016 but before the new Dallara is rolled out for 2018. This give IndyCar two more seasons to run the DW12 and Formula E to get charged up, pun intended. Then shock the racing world, pun intended, but making the 101st Indianapolis 500 a stellar, groundbreaking event: The first all-electric Indy 500, and use that platform to promote the future of the sport.

  4. No, HarveyF, the exact opposite. Greater density and closeness to retail and everyday necessities reduces traffic. When one has to drive miles for necessities, all those cars are on the roads for many miles. When reasonable density is built, low rise in this case, in the middle of a thriving retail area, one has to drive far less, actually reducing the number of cars on the road.

  5. The Indy Star announced today the appointment of a new Beverage Reporter! So instead of insightful reports on Indy pro sports and Indiana college teams, you now get to read stories about the 432nd new brewery open or some obscure Hoosier winery winning a county fair blue ribbon. Yep, that's the coverage we Star readers crave. Not.