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LEADING QUESTIONS: Goodwill boss on lessons learned

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Leading Questions

Welcome to the latest installment of  “Leading Questions: Wisdom from the Corner Office,” where IBJ sits down with one of central Indiana’s top bosses to talk shop about their industry and the habits that lead to success.

Jim McClelland has been a fixture in the city's not-for-profit world since 1974, when he became president of Goodwill Industries of Central Indiana Inc. He has piloted the organization from $2.8 million in revenue when he first took the helm to $72.8 million in 2009, reinventing its business model a few times along the way.

An industrial engineer by training, McClelland became interested in service work while tutoring inner-city children in Washington, D.C. He was offered a position in Goodwill Industries' executive training program, which he accepted after some reluctance.

"I didn't want to be an executive; I never aspired to be a leader," he said. "What I've been able to do here is exercise my entrepreneurial instincts but at the same time get the same satisfaction I was getting from that volunteer experience."

McClelland, 66, is a big fan of lifelong learning, both from traditional paper-and-ink sources and nose-to-the-grindstone experience. In the video below, McClelland picks his favorite book on management and details a tough lesson learned on his own about nurturing the support functions of his organization.



McClelland's entrepreneurial instincts haven't always led Goodwill in the best direction. In the video below, he discusses how he tried to handle the economic downturn of the early 1980s and what happened when the group started several small business to provide employment for its own training graduates. The experience led to an important epiphany.

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  • Wonderful Stewardship
    I just became a part of the Goodwill organization as a full time employee and I did not realize what a fabulous and well run organization I have had the opportunity to become a part of. There are so many wonderful things they offer to the community; the slogan should be Goodwill - GREAT CAUSE! I encourage everyone to visit the website in order to find out everything Goodwill does for the people of central Indiana. Please visit www.goodwillindy.org I consider working here a privledge.
  • Great guy
    Jim McClelland can be credited for so many visionary strategies for Goodwill Industries and the city of Indianapolis. We are blessed to have him continue to be so active in our community. Thanks, IBJ, for spotlighting a man with such integrity and dedication.

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  1. A couple of issues need some clarification especially since my name was on the list. I am not sure how this information was obtained and from where. For me, the amount was incorrect to begin with and the money does not come to me personally. I am guessing that the names listed are the Principal Investigators (individual responsible for the conduct of the trail) for the different pharmaceutical trials and not the entity which receives the checks. In my case, I participate in Phase II and Phase III trials which are required for new drug development. Your article should differentiate the amount of money received for consulting, for speaking fees, and for conduct of a clinical trial for new drug development. The lumping of all of these categories may give the reader a false impression of physicians just trying to get rich. The Sunshine Law may help to differentiate these categories in the future. The public should be aware that the Clinical Trial Industry could be a real economic driver for Indiana since these revenues supports jobs and new job creation. Nationally, this account for 10-20 billion which our State is missing out on to a large degree. Yes, new drug and technology development has gotten most of the attention (e.g. CTSI, BioCrossroads, etc.) However, serious money is being left on the table by not participating in the clinical trials to get those new drugs and medical devices on the market!!!! I guess that this is not sexy enough for academia.

  2. The address given for the Goldfish Swim Club is the Ace Hardware, is it closing?

  3. Out of state management and ownership. If Kite controlled it, everything would be leased. Of course, due to the roundabout, there is limited access to the south side of 116th now also. Just have to go down to the light.

  4. Hey smudge, You're opposed to arresting people for minor crimes? Sounds great! We should only focus on murders and such, right? Let's stand around and wait until someone shoots someone before we act. Whatever we do, we should never question anyone, frisk anyone, or arrest anyone unless they are actively engaged in shooting or stabbing. Very sound!

  5. You guys are being really rude to gays in the comments. (Not all of you, I presume). You need to stop it. Gays have just as much of a right to marry as straight people do. It's not fair how you guys are denying them equal rights. They're acting more human than you'll ever be. We obviously haven't matured since the bible was last updated. Hate the sin, not the sinner. You've all committed a sin at least once in your life. You've lied, you've stolen, etc. (Those are just possibilities). We should have a planet for people that support gay rights and a planet for people that don't. Then, gay people could get married without you bigots interfering with their love life. How would you feel if straights couldn't get married? How would you feel if teenagers were afraid to come out to their parents as straight? If straight people got hate everywhere they went? If straight people were afraid to go out in public, because they feared being judged? It's never going to happen at the rate society is going. You haven't seen the side of me where I act obscene. You're glad my inner demon hasn't been released. I would, but oh no, my comment would be removed because of my very strong emotions about this subject. I love gays, and love how they show their affection for each other. I just ADORE how a state is going to give same-sex couples a marriage license, then changes their mind. (I was obviously being sarcastic there). I just LOVE how society thinks gays are an abomination to our society. You're caring about marriage between two men or two women. That's a small thing. Just grow up, and let them marry. Let them live their lives. You can't make them change their sexuality. You can't make them change their lifestyle. In my opinion, gays are more than welcome to marry. Please, grow up and realize that people should be allowed to marry, even if it's same-sex marriage. You guys are saying that "the bible said gay marriage is wrong." Well, guess what else is wrong? Read Matthew:7 and you'll find out. (I am in no way breaking that. I am saying a fact). I'm stating that gays have just as much of a right to marry as straights do. (:

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