IBJNews

LEADING QUESTIONS: Goodwill boss on lessons learned

Back to TopCommentsE-mailPrintBookmark and Share
Leading Questions

Welcome to the latest installment of  “Leading Questions: Wisdom from the Corner Office,” where IBJ sits down with one of central Indiana’s top bosses to talk shop about their industry and the habits that lead to success.

Jim McClelland has been a fixture in the city's not-for-profit world since 1974, when he became president of Goodwill Industries of Central Indiana Inc. He has piloted the organization from $2.8 million in revenue when he first took the helm to $72.8 million in 2009, reinventing its business model a few times along the way.

An industrial engineer by training, McClelland became interested in service work while tutoring inner-city children in Washington, D.C. He was offered a position in Goodwill Industries' executive training program, which he accepted after some reluctance.

"I didn't want to be an executive; I never aspired to be a leader," he said. "What I've been able to do here is exercise my entrepreneurial instincts but at the same time get the same satisfaction I was getting from that volunteer experience."

McClelland, 66, is a big fan of lifelong learning, both from traditional paper-and-ink sources and nose-to-the-grindstone experience. In the video below, McClelland picks his favorite book on management and details a tough lesson learned on his own about nurturing the support functions of his organization.



McClelland's entrepreneurial instincts haven't always led Goodwill in the best direction. In the video below, he discusses how he tried to handle the economic downturn of the early 1980s and what happened when the group started several small business to provide employment for its own training graduates. The experience led to an important epiphany.

ADVERTISEMENT

  • Wonderful Stewardship
    I just became a part of the Goodwill organization as a full time employee and I did not realize what a fabulous and well run organization I have had the opportunity to become a part of. There are so many wonderful things they offer to the community; the slogan should be Goodwill - GREAT CAUSE! I encourage everyone to visit the website in order to find out everything Goodwill does for the people of central Indiana. Please visit www.goodwillindy.org I consider working here a privledge.
  • Great guy
    Jim McClelland can be credited for so many visionary strategies for Goodwill Industries and the city of Indianapolis. We are blessed to have him continue to be so active in our community. Thanks, IBJ, for spotlighting a man with such integrity and dedication.

Post a comment to this story

COMMENTS POLICY
We reserve the right to remove any post that we feel is obscene, profane, vulgar, racist, sexually explicit, abusive, or hateful.
 
You are legally responsible for what you post and your anonymity is not guaranteed.
 
Posts that insult, defame, threaten, harass or abuse other readers or people mentioned in IBJ editorial content are also subject to removal. Please respect the privacy of individuals and refrain from posting personal information.
 
No solicitations, spamming or advertisements are allowed. Readers may post links to other informational websites that are relevant to the topic at hand, but please do not link to objectionable material.
 
We may remove messages that are unrelated to the topic, encourage illegal activity, use all capital letters or are unreadable.
 

Messages that are flagged by readers as objectionable will be reviewed and may or may not be removed. Please do not flag a post simply because you disagree with it.

Sponsored by
ADVERTISEMENT

facebook - twitter on Facebook & Twitter

Follow on TwitterFollow IBJ on Facebook:
Follow on TwitterFollow IBJ's Tweets on these topics:
 
Subscribe to IBJ
  1. They can always get jobs at the Post office.

  2. Hello i am Clarisa Steve from Florida USA,when i was in need of a loan of $230,000 to transit a business my friend introduced Mark Oscar loan firm to me because she got a loan from them sometime ago, so I was so scared because of the scams in the internet but my friend encouraged me to give them a try and i gave them a try and i got my loan within 4hrs and their ways was very easy no credit check,no cosigner,no collateral and their interest rate is just 2%, so i will advice anyone out there that need a loan to contact them via their Email:(oscarloanfinance@hotmail.com).

  3. "This was a very localized, Indiana issue," he said. As in, Indiana failed to expand Medicaid to cover its poor citizens resulting in the loss of essential medical services, including this EMS company. Well done, Indiana GOP. Here are the real death panels: GOP state governments who refuse to expand Medicaid for political reasons.

  4. In the "one for all, all for none" socialist doctrine the sick die...this plus obama"care" equates to caucasian genocide plus pushed flight to cities thus further eroding the conservative base and the continualed spiral toward complete liberal/progressive/marxist America.

  5. There is a simple reason why WISH is not reporting on this story. LIN has others stations in different markets that are affiliated with CBS. Reporting about CBS blindsiding WISH/LIN due to CBS's greed and bullying tatics would risk any future negoations LIN will have with CBS in other markets.

ADVERTISEMENT