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Conrad hotel's Spa Chakra closes abruptly

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The upscale Spa Chakra at downtown's Conrad Indianapolis abruptly closed on Friday, leaving both customers and hotel management with little notice.

Spa Chakra leased about 5,000 square feet of space from the hotel, including a fitness and wellness center that the Conrad took over from the spa in April.

The hotel likewise plans to reopen the spa under Conrad management by Oct. 1, said Greg Tinsley, the hotel’s general manager.

“It was a surprise to us for sure,” he said of the closing. “We weren’t expecting that.”

Founded in Australia in 1998, Spa Chakra operated about 15 locations worldwide, including the spa that opened in the Conrad in 2006.

But the economic downturn has dampened demand for luxury spa services. Spa Chakra completed a Chapter 11 bankruptcy reorganization in March, in which the company sold all its assets to Hercules Technology Growth Capital Inc., a California-based equity fund.

Besides the Indianapolis location, Hercules also closed spas on Friday in Chicago, New York City, San Francisco, and Versailles, France.

The Conrad is notifying all customers with spa appointments about the closing and the hotel’s plans to reopen it under a different name.

“It’s certainly a part of the level of service we provide here,” Tinsley said. “It’s financially stable enough to reinvest in.”

Many of those customers purchased Spa Chakra services using the Web-based Groupon discounter. This spring, more than 2,000 people paid $79 for $300 worth of  spa services, said Mark Desky, a spokesman for Chicago-based Groupon.

Desky said the startup’s “liberal refund policy” will enable customers to get their money back by e-mailing support@groupon.com.

With 10 employees, Spa Chakra was the 13th-largest day spa in the city, according to 2009 IBJ statistics. The year before, however, the spa ranked third with 19 employees.

Spa Chakra not only boasted high-end massages, facials and body wraps, but also a systematic, analytical “healing” approach to improve overall health by identifying causes of stress.

The word “chakra” is taken from the Sanskrit word meaning “wheel” and refers to the seven energy centers of the body.

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  • Gym Membership
    They also had a gym that I was a member of. I wass paying $60/month to Spa Chakra and then when the hotel said they were taking it over i got an e-mail from the gym saying that my membership was going up to $90/month. It was ridiculous. If they want to survive in this city they are going to have to find a way to bring luxury but also remain competitive in pricing.
  • Make sure you email groupon.
    You will get your money back if you email them. I had three left (I bought 4, redeemed 1) and they were all refunded within a few hours of my email to them.
  • You're out the money.
    I understand the people who bought Spa Chakra gift cards are out the money and will never get it back in chapter 7. Conrad will not honor gift cards either! Groupon informed a friend that they are not refunding it either. High prices and low quality service from "rookies" right out of school. Never had staff available either, disappointed my girlfriend too many times.
  • Good experience
    I purchased two Groupons to Spa Chakra and redeemed both prior to the closing. My experience was wonderful and I had planned to go back. It's really too bad that they closed.
  • Got the runaround
    I'm one of those Groupon users who has tried for months to redeem my prepaid certificate. In late June, I got the earliest appointment--at the end of October. I hope Groupon realizes this is as bad for its image as it is for the Conrad's "superior" customer experience.
    • More!
      More spas. We need more spas!
    • Cashed in
      Thankfully, I used my Groupon in July, and it was great--no issues to report. Too bad about the Spa. It was rather pricey for the Indy market.
    • Groupon
      Yes that Groupon had a mad turnout! Glad that I didn't buy that one as a gift. I read the discussion forums on the Groupon site and they had lots of problems with redemptions, early on with the Spa giving Groupon holders the runaround.

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