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Music retailer moving call center to Indianapolis

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The Woodwind & Brasswind, a 33-year-old retailer of musical instruments, is closing its call center in South Bend and moving the operations to Indianapolis by the end of the year.

The call center’s 100 employees were notified of the closing on Wednesday and given the option to remain with the company and relocate to central Indiana.

The company also will close its retail store in South Bend, eliminating 15 jobs and making the company exclusively an online retailer.

The Woodwind & Brasswind filed for bankruptcy in November 2006. It was acquired the following year by Westlake Village, Calif.-based Guitar Center for about $37 million. Guitar Center has since been acquired by Bain Capital LLC in Boston.

Dennis Haffeman, vice president of human resources for Guitar Center, said the call center’s lease in South Bend expires in February.

He told IBJ that Guitar Center chose to move the call center to Indianapolis because of the company’s existing presence in the metropolitan area. Guitar Center has a distribution center in Brownsburg and a store in Castleton.

“We want to stay in the state, so [the move] gives us a bigger presence in the market,” Haffeman said.

Guitar Center has not signed a lease for the call center and is considering various locations, which Haffeman declined to divulge.

The company does not expect all 100 employees to relocate to Indianapolis and plans to post job openings.



 

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  • Location
    This is a perfect company to place downtown! It has limited external operations and would provide a nice boost to the city. I am hopeful they make the right choice.

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  1. How much you wanna bet, that 70% of the jobs created there (after construction) are minimum wage? And Harvey is correct, the vast majority of residents in this project will drive to their jobs, and to think otherwise, is like Harvey says, a pipe dream. Someone working at a restaurant or retail store will not be able to afford living there. What ever happened to people who wanted to build buildings, paying for it themselves? Not a fan of these tax deals.

  2. Uh, no GeorgeP. The project is supposed to bring on 1,000 jobs and those people along with the people that will be living in the new residential will be driving to their jobs. The walkable stuff is a pipe dream. Besides, walkable is defined as having all daily necessities within 1/2 mile. That's not the case here. Never will be.

  3. Brad is on to something there. The merger of the Formula E and IndyCar Series would give IndyCar access to International markets and Formula E access the Indianapolis 500, not to mention some other events in the USA. Maybe after 2016 but before the new Dallara is rolled out for 2018. This give IndyCar two more seasons to run the DW12 and Formula E to get charged up, pun intended. Then shock the racing world, pun intended, but making the 101st Indianapolis 500 a stellar, groundbreaking event: The first all-electric Indy 500, and use that platform to promote the future of the sport.

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  5. The Indy Star announced today the appointment of a new Beverage Reporter! So instead of insightful reports on Indy pro sports and Indiana college teams, you now get to read stories about the 432nd new brewery open or some obscure Hoosier winery winning a county fair blue ribbon. Yep, that's the coverage we Star readers crave. Not.

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