Peapod sees Indianapolis as big growth market

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Peapod Inc. has discovered fertile ground in Indianapolis despite a crowded field of grocery competitors, said Scott DeGraeve, senior vice president at the country’s oldest and biggest online grocery-delivery service.

That is why the Chicago-based company wants to open a 50,000-square-foot local distribution center that could employ up to 238 employees over the next four years and make central Indiana one of the company’s bigger markets.

Peapod, which operates in 24 markets in the Midwest and eastern United States, began offering its service in Indianapolis in late 2010 and has done "really well," DeGraeve said, with sales doubling each year since it arrived.

The company averages about 1,300 orders per week locally. Each order costs a minimum of $60 and averages about $150, the company said, bringing area sales to above $10 million annually.

“We’re excited about how things have grown there,” said DeGraeve, who is based in Chicago and manages supply chain development for the company. “People there have really taken to the need for the service.”

Peapod’s plan is to spend about $6.5 million to lease and equip one-quarter of an existing 200,000-square warehouse at 9222 E. 33rd St. Nearly $5 million of that investment will go toward refrigeration, racking, technology and logistics equipment.

The company’s warehouse requirements are typically more stringent than those of average distribution users. The centers require multiple temperature zones for food storage. And the company carries more than 12,000 products, so state-of-the-art order-fulfillment equipment and technology is essential.

About 25 percent of the new employees will be drivers. The rest of the jobs will be in warehousing, order-fulfillment, technology, food-buying and management. Average wages for the new jobs will be $15 per hour.

The expansion is a big jump for Peapod, which right now operates with 15 local employees—all drivers who pick up orders at an area cross-dock facility from trucks arriving from Lake Zurich, Ill.

Peapod, founded in 1989, fills most orders on a next-day basis and charges from $6.95 to $9.95 per delivery. All orders are placed online. As of last year, more than a third of the company’s more than $550 million in overall sales came from orders placed by smartphone.

DeGraeve said a dedicated center should allow the company to keep doubling sales annually in Indianapolis over the next half-decade.

“We’ve done such strong business there that it makes more sense to have a local distribution center,” he said. “This is a very important step. We wanted to be confident that the growth is there, and it has been.”

The plan hinges on the company’s ability to land tax breaks from the city and state.

The company is asking the Metropolitan Development Commission for a seven-year tax abatement that will save the company an estimated $313,587, or 62 percent, on personal property taxes over the abatement period.

MDC staff said the company will pay about $191,384 in personal property taxes over that period and an estimated $58,266 annually after the abatement ends.

Peapod’s preliminary abatement request is scheduled to be heard at Wednesday afternoon’s MDC meeting. If approved, the final resolution would be voted on by the MDC on June 18.

The company is discussing a separate incentive deal with the state.

“This is a big investment and we really need these to make it economically viable,” DeGraeve said of the incentives.

Peapod will be trying to grow in one of the nation’s most competitive grocery markets. The city is home to Kroger, Marsh, SuperTarget, Wal-Mart, Meijer, Aldi, Whole Foods, Fresh Market and Earth Fare. In addition, Giant Eagle and Fresh Thyme have plans to enter the market.

“Competition is everywhere, in every market, and we all compete for overall food dollars,” DeGraeve said. “But we’re different. We offer affordable convenience, and we offer great value in the service we’re providing.”

The company expects to see growing competition in the online grocery delivery industry as more big players enter the market. In Indianapolis, however, Peapod and homegrown company Green BEAN Delivery are the biggest players.

Green BEAN, founded in 2007, has more than 200 employees and 10,000 member customers in Indiana, Ohio, Kentucky and Missouri.

DeGraeve said he doesn’t consider Green BEAN a direct competitor because it’s not a “full-line grocery delivery” service, and it operates in a different niche.

Unlike Peapod, Green BEAN uses a membership model and concentrates on organic produce and all-natural products.

“We’re going down two different paths,” said Matt Ewer, Green BEAN’s co-founder and president.

Ewer said he isn’t greatly concerned about Peapod’s expansion plan because the company has been in Indianapolis for three years and hasn’t prevented his company from experiencing rapid growth.

“This is really a continuation and a progression,” he said. “It’s not surprising. Everybody is trying to grow.”

Ewer said he expects to see even more competition in the local online delivery market, a trend that might actually boost business as consumers get more comfortable shopping for groceries online.


  • Completely agree
    I used this service in Maryland. It is an awesome service for busy families as well as the disabled & elderly who cannot get out to run these types of errands any longer.
  • Too Lazy?
    YOu think it is because people are too lazy? We use it because we have two small children and my wife is a nurse who does not always get home at a consistent time. It has nothing to do with being lazy. It is convenient, saves time, and allows us more family time during the week after work instead of having to run errands.
    • You are so right
      Established brick and mortar stores are here, and pay taxes. Why should a new entry receive tax breaks just because they are new? Their customers don't need the price break if they are too lazy to go to the store, let them pay the higher rate. Most of the jobs are for drivers, who will use the taxpayer paid roads and other services. Time to end the tax breaks. Fair tax, same for everybody, levels the playing field for business.
    • Tax abatements benefit consumers
      The notion that tax abatements benefit only the corporation ("padding their profits") shows a real lack of understanding about the reality of corporate taxpaying. Ultimately, corporations don't pay taxes any more than they pay utilities bills or salaries - all these costs are passed along to customers. The lower any of these costs are, the lower prices consumers pay for the product or service being sold. In this instance, a tax abatement for Pea Pod means lowers prices for the company's customers. And that's a good thing.
    • Peapod and Green...
      I use each and and love the quality and service I receive from both. But... If these companies see Indianapolis as such a "big growth market" then they don't need personal property tax abatements as an incentive to expand here. They are using our roads that are paid for with our taxes, employing our citizens, who are educated using our property tax dollars. If they are expanding because they see the potential, they are going to do that anyway. These companies don't need tax abatements to pad their profits at the expense of our citizens. Corporations should pay their fair share.
      • Innovation
        Makes me wonder why Kroger, Marsh and friends aren't jumping into grocery delivery. They have everything (plus customer loyalty) except for the drivers. Not much innovation in the grocery as service industry in a long time. It's ripe for disruption and the big boys might get left behind.

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