BOOK REVIEWS: "Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America"

On the face of it, reading a book on the IRS may seem as appealing as a visitation of the gout. One might view this read as a civic duty-we all owe it to ourselves to learn ways to reform this cumbersome but essential bureaucracy. Rossotti, the IRS commissioner from 1997 to 2002, describes himself as the "first businessman to lead the Internal Revenue Service." He took over amid accusations of mistreatment of taxpayers, management failures, and growing public anger....
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