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VOICES FROM THE INDUSTRY: A positive shift in health care: It's OK to say you're sorry

Last September, when tragic errors led to the deaths of three infants at Indianapolis' Methodist Hospital, the hospital did something that, just a few years ago, might have seemed unthinkable: It acknowledged the tragedy and admitted that mistakes were made. "We are all saddened by this news and our hearts are with this family and all the families who have been affected," a hospital spokesman told The Indianapolis Star. Added Methodist President and CEO Sam Odle, "Ultimately, the blame for...
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