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Indiana: IBM welfare intake work flawed from start

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Indiana's human services agency says it found problems with IBM Corp.'s takeover of welfare intake services early in the project and suggested delays, but yielded to the company's wishes to expand the project.

IBM, meanwhile, claims the Family and Social Services Administration seized more than $9 million worth of its computers, servers and office furniture without paying for them after Gov. Mitch Daniels fired the technology giant last year.

The counter charges are included in filings rebutting and denying claims in the former partners' lawsuits against each other in Marion Superior Court in Indianapolis. The state agency is suing IBM for more than $1.3 billion, claiming the Armonk, N.Y.-based company breached one of the biggest outsourcing deals in state history. IBM wants the state to pay $52.8 million it says it's owed in deferred payments and equipment costs.

The two sides sued each other May 13 over IBM's canceled $1.37 billion contract to automate intake for Medicaid, food stamps and other benefits received by more than a million Indiana children, seniors, elderly and disabled residents.

In its July 14 response to IBM's lawsuit, the state says the social services agency began to observe problems with IBM's performance soon after the project's initial rollout to 10 northern Indiana counties on Oct. 29, 2007, and an expansion to the project's second region was delayed and eventually split into smaller segments.

"FSSA suggested delaying further rollouts until the performance outages could be cured; however, IBM assured FSSA that if the Region 2 rollout was implemented, IBM would recognize some efficiencies and economies of scale that would improve performance. Accordingly, FSSA agreed to the rollout of Region 2," the state's lawyers wrote.

The filing appears to contradict statements public officials made at the time, in which they expressed satisfaction with the project.

Then-FSSA Secretary Mitch Roob told The Associated Press on March 16, 2008 — eight days before the expansion to 27 more counties — that "we're going to get this right and we're not going to do it fast. ... We have to do it with great care."

In the court filing, the state says public statements by Roob and Daniels praising IBM's work were "an effort to be professional and help the Modernization effort succeed ... rather than dwell on its continued shortcomings."

IBM spokesman Clint Roswell challenged that explanation.

"You can't have it both ways. You can't say two things. Which one is the real one?" Roswell told the AP.

FSSA spokesman Marcus Barlow issued a statement saying, "IBM did not live up to its contract promises, despite receiving hundreds of millions of dollars, the encouragement and cooperation of State officials, and numerous opportunities to correct its mistakes."

The project had grown to 59 of the state's 92 counties by May 19, 2008. Three weeks later, flash floods swept through central and southern Indiana, putting any further expansions on hold while the FSSA focused on flood relief including emergency food stamps to affected residents. That created more work for IBM's team of vendors, as did the economic downturn, the court filings say.

Under the contract, "IBM assumed the risk of such natural disasters," the state said. However, the state paid IBM an additional $2 million for disaster relief. Eventually, Indiana paid IBM more than $437 million.

Roob moved on to an economic development position in the Daniels administration in January 2009, and new FSSA Secretary Anne Murphy halted any further rollouts and demanded a corrective action plan from IBM. That led to Daniels canceling IBM's contract in October, saying he wasn't satisfied nearly three years into the 10-year deal.

IBM's contract ended in December, but it did not finish up work until June 13, Roswell said.

It left behind $9.35 million in computer servers and workstations that it had purchased or leased and more than 1,000 desks, chairs and other furniture pieces that it claims the state has seized, continues to use in welfare processing, and owes the company for.

"The State admits that it obtained equipment formerly used by the IBM Coalition," the state said in its response. Barlow declined to elaborate on the matter.

Attorneys for the two sides were scheduled to meet Friday in a case management conference. IBM's attorneys were seeking a shorter timetable to resolve the case and have proposed it go to trial in less than a year, on July 1, 2011. The state's attorneys have proposed a Feb. 1, 2012, trial date.

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  1. The Fringe! Plus, the simple fact that there are so many local faves in such close proximity to each other.

  2. I remenber, watching the toll road, being built, through South Bend, when I was 10 years old. I believe, back then that it was estimated, that the toll road, would be paid for in 20 years and then it would be free. I am now 71, what happened? Since the power is in the people, by that, I mean that, we the people are in total control of everything. I, suggest that no one ever use the toll road again, let it go broke. We the people can control the price of everything, from groceries to gas, if we would just do it. If we don't pay the asking price, the sellers will lower the price and if we wait awhile, they will lower the price to what we accept as reasonable. I would like to know why a highway like interstate 94, is so well maintained, a much better highway, than the toll road, but has no tolls. I would also like to know why, a sitting governor, with a term limit, maximum of eight years, can lease, public property, for 75 years. Even though I have transponders in both of my trucks and will not be affected by the increase, I have been and will contine to avoid using the toll road. I make many trips from northern Indiana to Chicago, every year, and I prefer the better highway, I94!

  3. Coming from her background,she should be used to those kinds of advances! Menard probably figured it was ok to tuck a buck!

  4. I'm still waiting for the list of available, high quality apartments in the Village.

  5. This criminal masquerading as a lawyer obviously has serious issues. He’s been proven by his own testimony to be a pathological liar and probably has a personality disorder as he seems to be constructing a reality around himself. He places no value on truth, honesty or loyalty as evidenced by what he has done to his clients and his own family. And by the demands and lies he has made in court, it is evident he feels entitled to do and say whatever suits his purpose and everyone else is expected to nod obediently and believe him because he is, after all, Bill Super Lawyer; or BS lawyer for short. This millionaire wanna-be no longer owns anything of value; he squandered it and put everything he had into foreclosure. He has no money, house, car, boat or vacation home left to show for what he earned or what he stole. He’s just another loser without morals who will be doing time. I’m certain all of his courtroom shenanigans are antagonizing his poor victims. As Lamar said, his behavior and claims in court have been outrageous. The judge needs to be more than concerned; he needs to be judicial and end this nonsense.

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