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TeleServices to hire up to 180 for new Anderson call center

 IBJ Staff
January 25, 2012
Keywords
Anderson, Economic Development, Government & Economic Development, Indiana Economic Development Corp., Madison County, Regional News
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Indianapolis-based TeleServices Direct said Wednesday that it is opening a call center in Anderson that it expects will create up to 180 jobs by 2015.

TeleServices provides inbound and outbound call center services to third parties. It will invest $1 million to lease and equip a 15,000-square-foot building in Anderson's Flagship Business Park. The call center, which opened Tuesday, will serve U.S. customers relating to wireless communications and Internet connectivity.

TeleServices, which already has 900 employees in Indiana and more than 1,200 globally, will begin hiring administrative staff members and telephone sales representatives this month.

"We like to keep our U.S. call centers in Indiana, where possible, because of the proximity to our corporate offices," said Patricia Totton, CEO of TeleServices Direct. "Anderson was picked specifically because of its solid labor force and the existing infrastructure we found at the site to support the growth of our business."

TeleServices was founded in 1989 as a direct marketing company. It now has facilities in the United States,  Philippines and Jamaica.

The Indiana Economic Development Corp. offered TeleServices up to $1 million in tax credits and up to $100,000 in training grants based on the company's job-creation plans. The city of Anderson will consider additional property tax abatement.
 

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