IBJNews

Zoeller goes after closed Allcare Dental chain

Back to TopCommentsE-mailPrintBookmark and Share

A chain of dental offices that abruptly closed multiple Indiana locations in December 2010 left patients without care, refunds or records, according to a complaint filed by the Office of the Indiana Attorney General.

Attorney General Greg Zoeller has filed a complaint against Allcare Dental & Dentures, which closed offices in Anderson, Avon, Evansville, Fort Wayne, Indianapolis, Mishawaka and Muncie. The complaint alleges multiple licensing violations against company president Robert Bates.

The AG’s office said in a statement that it filed a complaint with the Indiana State Board of Dentistry, claiming that Bates gave employees two days notice that offices would close for two weeks beginning Dec. 18, 2010. Days before the offices were to reopen, Bates told workers that the offices were permanently closed.

The complaint says Allcare failed to reimburse patients who paid upfront for services that weren’t completed; failed to complete dental procedures in progress; and didn’t provide dentures that were fabricated. The Board of Dentistry is unable to provide restitution to customers, but Zoeller said consumer restitution is being sought separately by his office through bankruptcy proceedings.

“This formal licensing complaint is part of our office’s consumer protection effort to hold Indiana’s professional license holders to the standards required by the state – both in terms of quality of care and service,” Zoeller said in a prepared statement.
 
According to the AG’s office, Bates’ failure to notify patients of the closing violates state law requiring dentists to notify patients in writing or by publication once a week for three consecutive weeks in the newspaper. The AG’s office said dentists were locked out of their offices and unable to notify patients or make reasonable arrangements to transfer patient records as the law requires.

Massachusetts, New Hampshire, North Dakota, Ohio and West Virginia also have taken actions against Bates’ dental licenses for similar violations. Bates has settled or been party to consent agreements with the licensing boards of each of those states, according to the AG’s complaint.

The Indiana State Board of Dentistry is scheduled to conduct a hearing on the complaint Oct. 5.

ADVERTISEMENT

  • Lost close to 5000.00 dollars
    I had to go back to Allcare in Muncie,In several times for remakes, because my dentures did not fit right, plus they insisted I go to an oral surgeon to remove bone so dentures would fit right! What a mistake!! I have had many problem with my dentures since. Please do something about this mess!
  • help
    Has anyone heard anything about this lawsuit? Seems we've been waiting forever. Could sure use my $2700 that is owed to me.
  • GOOD LUCK
    I would love to hear how this is being handled. This place really took those of us that thought we were being taken care of.It is a costly leason that I most learn. $2,785.00 lost.
    • update
      yes as one of allcares formal patients,could u please send me an update on this case...thank u!DD

    Post a comment to this story

    COMMENTS POLICY
    We reserve the right to remove any post that we feel is obscene, profane, vulgar, racist, sexually explicit, abusive, or hateful.
     
    You are legally responsible for what you post and your anonymity is not guaranteed.
     
    Posts that insult, defame, threaten, harass or abuse other readers or people mentioned in IBJ editorial content are also subject to removal. Please respect the privacy of individuals and refrain from posting personal information.
     
    No solicitations, spamming or advertisements are allowed. Readers may post links to other informational websites that are relevant to the topic at hand, but please do not link to objectionable material.
     
    We may remove messages that are unrelated to the topic, encourage illegal activity, use all capital letters or are unreadable.
     

    Messages that are flagged by readers as objectionable will be reviewed and may or may not be removed. Please do not flag a post simply because you disagree with it.

    Sponsored by
    ADVERTISEMENT

    facebook - twitter on Facebook & Twitter

    Follow on TwitterFollow IBJ on Facebook:
    Follow on TwitterFollow IBJ's Tweets on these topics:
     
    Subscribe to IBJ
    1. to mention the rest of Molly's experience- she served as Communications Director for the Indianapolis Department of Public Works and also did communications for the state. She's incredibly qualified for this role and has a real love for Indianapolis and Indiana. Best of luck to her!

    2. Shall we not demand the same scrutiny for law schools, med schools, heaven forbid, business schools, etc.? How many law school grads are servers? How many business start ups fail and how many business grads get low paying jobs because there are so few high paying positions available? Why does our legislature continue to demean public schools and give taxpayer dollars to charters and private schools, ($171 million last year), rather than investing in our community schools? We are on a course of disaster regarding our public school attitudes unless we change our thinking in a short time.

    3. I agree with the other reader's comment about the chunky tomato soup. I found myself wanting a breadstick to dip into it. It tasted more like a marinara sauce; I couldn't eat it as a soup. In general, I liked the place... but doubt that I'll frequent it once the novelty wears off.

    4. The Indiana toll road used to have some of the cleanest bathrooms you could find on the road. After the lease they went downhill quickly. While not the grossest you'll see, they hover a bit below average. Am not sure if this is indicative of the entire deal or merely a portion of it. But the goals of anyone taking over the lease will always be at odds. The fewer repairs they make, the more money they earn since they have a virtual monopoly on travel from Cleveland to Chicago. So they only comply to satisfy the rules. It's hard to hand public works over to private enterprise. The incentives are misaligned. In true competition, you'd have multiple roads, each build by different companies motivated to make theirs more attractive. Working to attract customers is very different than working to maximize profit on people who have no choice but to choose your road. Of course, we all know two roads would be even more ridiculous.

    5. The State is in a perfect position. The consortium overpaid for leasing the toll road. Good for the State. The money they paid is being used across the State to upgrade roads and bridges and employ people at at time most of the country is scrambling to fund basic repairs. Good for the State. Indiana taxpayers are no longer subsidizing the toll roads to the tune of millions a year as we had for the last 20 years because the legislature did not have the guts to raise tolls. Good for the State. If the consortium fails, they either find another operator, acceptable to the State, to buy them out or the road gets turned back over to the State and we keep the Billions. Good for the State. Pat Bauer is no longer the Majority or Minority Leader of the House. Good for the State. Anyway you look at this, the State received billions of dollars for an assett the taxpayers were subsidizing, the State does not have to pay to maintain the road for 70 years. I am having trouble seeing the downside.

    ADVERTISEMENT