2005 sees another drop in health insurance complaints: Regulators work to refine method for tracking problems

Complaint totals sank steeply last year for many Indiana health insurers, partly because the state insurance department continues to revamp its often-maligned method of tracking them. Regulators recorded 1,232 signed complaints last year, a 30-percent drop from 2004, according to figures published on the consumer section of the Indiana Department of Insurance Web site. The drop from earlier years is even steeper. The department recorded 3,133 complaints in 2002 and 1,848 the next year. Many of Indiana's largest insurers also...

 

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