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Agency blames caseworker turnover on pay, scrutiny

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Indiana's Department of Child Services on Wednesday blamed a combination of low pay and job stress stemming from media coverage of the agency for an increasing turnover rate among child caseworkers.

DCS Chief of Staff John Ryan accused Indiana media outlets of singling out caseworkers for criticism, though he didn't provide examples. Scrutiny of the department has grown in the last year as newspaper investigations have detailed numerous child deaths.

"It's perfectly OK to criticize the department," Ryan told members of the State Budget Committee. "When you start to criticize family case managers individually, that gets to them."

Turnover among caseworkers increased from 17 percent last year to 19 percent, according to the department's annual report submitted Wednesday to the committee, which includes lawmakers and officials from the governor's administration.

The annual report makes the same statement that media coverage of the department hurt morale, but makes no mention of individual caseworkers being targeted.

The South Bend Tribune was among the newspapers reporting on the agency. DCS in March lost its court fight against the newspaper to keep details of a May 2011 call to the state's child abuse hotline secret. The call detailed abuse in a South Bend home where 10-year-old Tramelle Sturgis was beaten to death last November.

DCS spokeswoman Stephanie McFarland pointed to a story about Sturgis' death as an example of the media targeting individual caseworkers. However, the Tribune story did not include the name of that caseworker.

Ryan told the panel that along with media coverage, low pay was cited in anonymous employee surveys as a top reason they were leaving the agency. Starting pay for caseworkers, he said, is at about $33,500.

"How much more than that would make a noticeable difference in retention?" asked Budget Committee Chairman Jeff Espich, R-Uniondale.

Ryan said a 10-percent increase would help. He estimated his agency spends about $60 million annually on caseworker salaries.

Ryan's arguments on Wednesday mirror similar criticism that Gov. Mitch Daniels made at a meeting of DCS employees, where he accused the media of distorting the agency's troubles.

DCS has suffered through state budget cuts like most other state agencies in the last few years. The department was cut by $100 million in the 2011 budget, and cut by $16 million in the 2012 budget.

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  • Case Workers
    So many parents are so totally broken or are using behavior changing drugs, that they abuse and neglect their kids. It's impossible for any government agency to keep track of every person who goes off the deep end. Maybe you would like to have a low paying job that requires you to put your life in danger every day? The stress must be unbearable. If we could only know exactly what goes on inside of every parent's home, maybe we could remove endangered kids before their own PARENTS kill them.
  • You're Kidding - Right?
    The media did it! Are you kidding me? Now I am guessing that transparency is too intrusive when it comes to certain government agencies. As for the salary issue, it was well defined in the initial job description, along with the requirements for the job. If a salary increase is required, perhaps the agency could refer to it as "media intrusion allowance pay" and the job description can point out that the enemy is statewide media personnel. I apologize to all, I would have thought of improved communication training for department personnel before blaming outside agencies that just ask tough questions.

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  1. Saw the Indy Men's Chorus "Music of Gilbert & Sullivan" at the Indiana Historical Society on Sunday evening.

  2. Temporary workers are not "tools" they are people and companies that keep large amounts of temp staff are cheating.

  3. I miss having them around. I hope one of their stores is in the general Meridian/86th Street area. I will make good use of it.

  4. The Fringe! Plus, the simple fact that there are so many local faves in such close proximity to each other.

  5. I remenber, watching the toll road, being built, through South Bend, when I was 10 years old. I believe, back then that it was estimated, that the toll road, would be paid for in 20 years and then it would be free. I am now 71, what happened? Since the power is in the people, by that, I mean that, we the people are in total control of everything. I, suggest that no one ever use the toll road again, let it go broke. We the people can control the price of everything, from groceries to gas, if we would just do it. If we don't pay the asking price, the sellers will lower the price and if we wait awhile, they will lower the price to what we accept as reasonable. I would like to know why a highway like interstate 94, is so well maintained, a much better highway, than the toll road, but has no tolls. I would also like to know why, a sitting governor, with a term limit, maximum of eight years, can lease, public property, for 75 years. Even though I have transponders in both of my trucks and will not be affected by the increase, I have been and will contine to avoid using the toll road. I make many trips from northern Indiana to Chicago, every year, and I prefer the better highway, I94!

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