Layoffs and Business Services and Telecom

Closing of Greenwood call center to affect 260 workers

October 7, 2010

A Greenwood call center operated by Indianapolis-based TeleServices Direct is set to close Dec. 4, leaving 260 workers without jobs.

In a notification received by the Indiana Department of Workforce Development on Wednesday, the company attributed the closing to "a loss of business volume."

TeleServices Direct said the closing will affect 110 full-time and 150 part-time employees.

The facility is the second call center operated by TeleServices Direct to become a casualty of the weak economy within the past year. In February, the company closed its Lafayette location, also because of a downturn in business, putting 188 part-time and 16 full-time employees out of work. However, the center reopened in July and now employs more than 200.

TeleServices Direct is a division of Career Horizons Inc., also based in Indianapolis. The company was found in 1989 as a direct marketer but evolved into a provider of call-center services. Affiliate companies TSD Jamaica and TSD Global operate multiple call centers in Jamaica and the Philippines.


 

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