Federal survey of patients puts hospitals to the test: Satisfaction questionnaire ranks criteria ranging from room cleanliness to communication skills of providers

New patient satisfaction scores compiled by the federal government and posted online give consumers more feedback than ever regarding the care hospitals provide. The usefulness of that information is up for debate. On its Hospital Compare Web site, the Centers for Medicare & Medicaid Services tracks technical measures that show how often hospitals provide certain types of care that is recommended for patients treated for various conditions-heart attacks or pneumonia, for instance. Starting late last month, the agency began including...

 

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