IBJNews

Software maker plans 400 hires, including 250 in Indianapolis

Back to TopCommentsE-mailPrintBookmark and Share

Interactive Intelligence Group Inc. plans to hire 250 people in Indianapolis and another 150 outside the state by the end of the year as part of an aggressive growth strategy.

Employment will increase to about 1,000 people in Indianapolis and another 800 worldwide. Locally, the jobs will pay an average of $75,000 a year, plus benefits, company officers told IBJ on Monday.

To accommodate the new workers, the company is stretching into 45,000 square feet at its existing headquarters on the northwest side of Indianapolis near Interstate 465.

The software developer and communications service provider needs more people to keep up with its forecasts of more than 20-percent revenue growth this year and beyond, officials said.

“It’s not any triggering event; it’s really just a sign of strong, healthy growth as a company,” said Chief Marketing Officer Joe Staples. “We’re kind of [beneficiaries] of a couple of things that are going on in our industry.”

A company official confirmed Monday morning that the firm would receive public incentives for its plans, but the value of those incentives was not immediately clear.

Interactive Intelligence, founded in 1994, initially focused on setting up call centers for small to midsize companies. These days, it is pulling more business from larger customers.

Contracts signed in 2012 averaged $306,000, and 49 deals were for $1 million or more. Compare that with 2005, when the average contract was $87,000, and the firm had one million-dollar deal, said Chief Financial Officer Steve Head.

The firm also has tapped cloud computing as a major new market.

Cloud data storage and management services accounted for 5 percent of sales in 2009. That grew to 35 percent in 2012 and will likely reach 50 percent in 2013, Head said.

“Just a few years ago, there was virtually no cloud business,” he said.

The expansion results from hefty internal investments in the past year that whittled profit in 2012 to $906,000, from $14.8 million a year earlier.

Interactive Intelligence’s revenue in 2012 increased $27.8 million, or 13 percent, to $237.4 million. But operating costs—research and development, sales and marketing, general and administrative—jumped $34.2 million, or 28 percent, to $156.7 million.

“We started the year saying, ‘Expect earnings to be down in 2012, compared to 2011,’” Head said. “The thesis was that we went into the year expanding cloud orders and increasing investments.”

Interactive Intelligence expects more of the same in 2013 as it looks at its long-term growth.

Head noted the overall value of the contracts signed in 2012 increased 48 percent from 2011. Contracts typically last for a duration of four years, pointing to more revenue increases in the future.

Meanwhile, the company plans to keep growing its presence in cloud services and to siphon market share from competitors such as Cisco Systems Inc. and Avaya Inc.

The firm also spent $4 million last year expanding its data centers in countries such as Germany, Japan and Canada to snag business abroad.

ADVERTISEMENT

Post a comment to this story

COMMENTS POLICY
We reserve the right to remove any post that we feel is obscene, profane, vulgar, racist, sexually explicit, abusive, or hateful.
 
You are legally responsible for what you post and your anonymity is not guaranteed.
 
Posts that insult, defame, threaten, harass or abuse other readers or people mentioned in IBJ editorial content are also subject to removal. Please respect the privacy of individuals and refrain from posting personal information.
 
No solicitations, spamming or advertisements are allowed. Readers may post links to other informational websites that are relevant to the topic at hand, but please do not link to objectionable material.
 
We may remove messages that are unrelated to the topic, encourage illegal activity, use all capital letters or are unreadable.
 

Messages that are flagged by readers as objectionable will be reviewed and may or may not be removed. Please do not flag a post simply because you disagree with it.

Sponsored by
ADVERTISEMENT

facebook - twitter on Facebook & Twitter

Follow on TwitterFollow IBJ on Facebook:
Follow on TwitterFollow IBJ's Tweets on these topics:
 
Subscribe to IBJ
  1. These liberals are out of control. They want to drive our economy into the ground and double and triple our electric bills. Sierra Club, stay out of Indy!

  2. These activist liberal judges have gotten out of control. Thankfully we have a sensible supreme court that overturns their absurd rulings!

  3. Maybe they shouldn't be throwing money at the IRL or whatever they call it now. Probably should save that money for actual operations.

  4. For you central Indiana folks that don't know what a good pizza is, Aurelio's will take care of that. There are some good pizza places in central Indiana but nothing like this!!!

  5. I am troubled with this whole string of comments as I am not sure anyone pointed out that many of the "high paying" positions have been eliminated identified by asterisks as of fiscal year 2012. That indicates to me that the hospitals are making responsible yet difficult decisions and eliminating heavy paying positions. To make this more problematic, we have created a society of "entitlement" where individuals believe they should receive free services at no cost to them. I have yet to get a house repair done at no cost nor have I taken my car that is out of warranty for repair for free repair expecting the government to pay for it even though it is the second largest investment one makes in their life besides purchasing a home. Yet, we continue to hear verbal and aggressive abuse from the consumer who expects free services and have to reward them as a result of HCAHPS surveys which we have no influence over as it is 3rd party required by CMS. Peel the onion and get to the root of the problem...you will find that society has created the problem and our current political landscape and not the people who were fortunate to lead healthcare in the right direction before becoming distorted. As a side note, I had a friend sit in an ED in Canada for nearly two days prior to being evaluated and then finally...3 months later got a CT of the head. You pay for what you get...

ADVERTISEMENT