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Judge slaps IU Health over billing

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A lawsuit challenging the ways hospitals bill patients got new life last week, which isn’t good news for Indiana University Health.

The Indiana Court of Appeals reversed a Marion Superior Court decision to dismiss a lawsuit by Abby Allen and Walter Moore, two uninsured patients who received care at IU Health North Hospital in Carmel. (At the time of their care, IU Health called itself Clarian Health.)

Both were charged IU Health’s “chargemaster” rates, charges that are set primarily as a starting point for contract negotiations with insurance companies, which then wrangle for large discounts.

It has been common for hospitals to raise their chargemaster rates substantially each year in an effort to win higher reimbursement rates from health insurers. But the practice falls hard on uninsured patients, because most hospitals give no more than a 20 percent discount to the uninsured. And some give no discount  if the patient’s income is high.

Allen was billed $15,600, even though IU would have accepted half that much if she had been insured, according to the unanimous opinion by three appeals court judges. Moore was billed $1,138, but would have paid “substantially less” if he had been insured.

When neither Allen nor Moore paid any of their bills, IU Health turned them over to a collection agency.

A key issue in the case is that IU Health specified no upfront price in the paperwork Allen and Moore signed, which pledged them to pay for the medical services. IU Health contends those documents bind its patients to pay chargemaster rates, but the court disagreed.

“There is no reference to the chargemaster rates, express or implied, in the contracts. Accordingly, the law implies a reasonable charge,” wrote Judge Edward Najam Jr. in his Oct. 12 opinion.

And IU Health’s chargemaster rates seem anything but reasonable, Najam suggested, citing a bevy of studies that note that hospital chargemasters have long since stopped bearing any relationship to the actual costs of the services rendered. Also, Najam said, IU Health’s contract never used a term like “rates” or “charges” that might have given its patients an indication that its chargemaster applied to them.

“We decline to hold that Allen and Moore agreed to pay whatever amount Clarian charged,” Najam wrote. “That would be an unreasonable, if not absurd, interpretation, and we will not interpret a contract in a manner that results in a manifest absurdity.”

Najam also noted the apparent inconsistency that IU Health regards its chargemaster rates as confidential and proprietary. “Left unanswered by Clarian is how a patient and a provider can mutually agree to an ‘unambiguous’ and ‘express’ chargemaster fee schedule that is not available to the patient,” Najam wrote.

Najam sent the case back to Marion Superior Court for reconsideration.


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  • What a joke!
    Its about time that IU Health is held accountable for its absurd charge master. The system charges differently for the same type of room and recovery depending on where the procedure takes place - jacking up the charges at IU Health North hospital - probably due to the perceived demographic surrounding that hospital. This, in my opinion, is wrong and IU Health should take a serious look at these unfair billing practices. The key point mentioned in the article is "hospital chargemasters have long since stopped bearing any relationship to the actual costs of the services rendered." This is absolutely right on. The true cost endured by a facility has no relation to what is charged. This is unethical - no wonder healthcare in this country is so expensive to the patient and insurers.

    For what its worth, as a patient if I had a choice of where I had a procedure performed, I would choose ANYWHERE but an IU Health facility. It is a fact that they charge more than any other local hospital system for similar procedures.

    Perhaps that big IU Health marketing campaign on commercials, billboards, signs in the mall and everywhere else you look should be suspended until IU Health can start charging prices that don't rip off the patients for whom they are in existence.
  • excellent...
    it's about time that SOMEONE holds these hospitals/ health care providers accountable for their billing...the fact that the Marion Co. court dismissed the suits originally just shows how much the *justice* system in Indiana is heavily weighted in favor of the corporations AGAINST the individual, thanks to corporate owned politicians
  • What's wrong with Health Care
    A different organization than IU recently charged my insurance company over $20,000 for a surgical center outpatient service (not including doctors, anesthesia, etc.) for a 1/2 hour surgery. It was discounted almost $15,000 and the insurance allowed around $5,000. All I could wonder is what would have been charged to an uninsured patient. JUST NUTS!

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