Lowe's plans massive local call center, sources say

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Home improvement retail giant Lowe’s Companies Inc. plans to open a call center on the northwest side that could employ as many as 1,000 workers, sources familiar with the deal said Monday.

Indianapolis Mayor Greg Ballard and Gov. Mike Pence are scheduled to officially announce the deal Tuesday morning along with officials from the Indiana Economic Development Corp.

Lowe’s has acquired a 140,368-square-foot office building in Intech Park that had been used by Eli Lilly and Co.’s information technology department from about 2003 to August 2013. The building was constructed in 2000 for original tenant Acterna LLC.

Lowe's also bought 3 adjacent acres of land because call centers require more parking space than traditional office buildings, a source said. Lowe's paid about $9 million for the building and the land, the source said.

Officials for Lowe’s and the IEDC did not immediately return phone calls seeking comment.

“This shows continued improvement in the Indianapolis office market and takes off what was one of the few remaining large vacant spaces in the entire office market,” said John Robinson, managing director of the real estate firm JLL in Indianapolis, who was not involved in the Lowe's deal.



  • Crying People Over Job Creation
    Good Job EB Indy, People are never satisfied about Job Creration
  • Massive Tax dollars
    And again WE pay the wealthy company to provide low paying jobs with massive tax breaks
  • To EB
    Maybe EB needs to buy a clue or at the very least try to feed and house a family for 10 bucks per hour. The rest of us will subsidize these poor workers
  • wages
    Paying folks 8 to 12 dollars per hour doesn't keep them off of welfare. We will subsidize these jobs with tax's.
  • Happy
    I'm happy to see one less vacant building on the NW side. Thanks, Lowes, for not passing on an existing space and building yet another "warehouse." It's a good thing, folks - saving space AND providing jobs.
  • parking
    Marshall & Zach, thanks for the responses. Makes total sense now! At first I was thinking that it would be nice to have these jobs downtown, but with the additional parking required, it might be best in a suburban area.
  • Calling
    Who is Lowes calling,I wonder?
  • The four C's
    Indianapolis...the city of cricket, chains, crime and call centers!
  • Parking
    Maria, I believe that would be due to the fact that large call centers typically employ several overlapping shifts as opposed to a traditional office building where most would work the standard 9-5. This being the case, additional parking would probably be required.
  • Reply to Maria
    Maria, my guess is that call centers have more employees working per square foot than your typical office. The employees usually work in small cubicles needing less space than the space requirements for other businesses. Thus, you need more parking spaces for all those employees. Just a guess, though.
  • ROC
    Ballards Watergate... http://wishtv.com/2014/07/21/judge-attorneys-must-provide-roc-documents/
  • Parking
    "...because call centers require more parking space than traditional office buildings" Can anyone elaborate on why this is the case? I never heard of this before.
    • Good
      Good news, but lets not have a parade down Meridian Street for call center jobs. Not Google.
    • Where are the Pence and Ballard haters
      Whats wrong? job creation in Indianapolis is a bad thing now isn't it? don't we want people on the government welfare system. Typical crybabies lol.

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      1. How much you wanna bet, that 70% of the jobs created there (after construction) are minimum wage? And Harvey is correct, the vast majority of residents in this project will drive to their jobs, and to think otherwise, is like Harvey says, a pipe dream. Someone working at a restaurant or retail store will not be able to afford living there. What ever happened to people who wanted to build buildings, paying for it themselves? Not a fan of these tax deals.

      2. Uh, no GeorgeP. The project is supposed to bring on 1,000 jobs and those people along with the people that will be living in the new residential will be driving to their jobs. The walkable stuff is a pipe dream. Besides, walkable is defined as having all daily necessities within 1/2 mile. That's not the case here. Never will be.

      3. Brad is on to something there. The merger of the Formula E and IndyCar Series would give IndyCar access to International markets and Formula E access the Indianapolis 500, not to mention some other events in the USA. Maybe after 2016 but before the new Dallara is rolled out for 2018. This give IndyCar two more seasons to run the DW12 and Formula E to get charged up, pun intended. Then shock the racing world, pun intended, but making the 101st Indianapolis 500 a stellar, groundbreaking event: The first all-electric Indy 500, and use that platform to promote the future of the sport.

      4. No, HarveyF, the exact opposite. Greater density and closeness to retail and everyday necessities reduces traffic. When one has to drive miles for necessities, all those cars are on the roads for many miles. When reasonable density is built, low rise in this case, in the middle of a thriving retail area, one has to drive far less, actually reducing the number of cars on the road.

      5. The Indy Star announced today the appointment of a new Beverage Reporter! So instead of insightful reports on Indy pro sports and Indiana college teams, you now get to read stories about the 432nd new brewery open or some obscure Hoosier winery winning a county fair blue ribbon. Yep, that's the coverage we Star readers crave. Not.