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Members: Anthem health plans subpar

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Anthem Blue Cross and Blue Shield of Indiana fell slightly below average for customer satisfaction among scores of health plans, according to a new survey by California-based J.D. Power & Associates.

The Indianapolis-based health insurer, a subsidiary of Indianapolis-based WellPoint Inc., scored 698 out of 1,000 on J.D. Power’s report. That compares with a national average of 701 and an average among plans in Indiana and Illinois of 708.

BlueCross BlueShield of Illinois scored the highest in Indiana and Illinois, with a score of 714.

The scores come from independent interviews of health plan members, who are asked to score their health insurer in such areas as coverage and benefits; provider choice; information and communication; claims processing; statements; customer service; and approval processes.

Among Anthem’s major competitors, Aetna Inc. scored 700, UnitedHealthcare scored 698, Cigna Corp. scored 696 and Humana Inc. scored 657.

The good news for Anthem and its peers is that, despite getting bad press during the health reform debate, survey respondents still give the industry a slightly positive image. Of course, that includes only people who still have insurance.

“I would have expected it to be below neutral,” said Jim Dougherty, executive director of J.D. Power’s health care practice.

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  1. John, unfortunately CTRWD wants to put the tank(s) right next to a nature preserve and at the southern entrance to Carmel off of Keystone. Not exactly the kind of message you want to send to residents and visitors (come see our tanks as you enter our city and we build stuff in nature preserves...

  2. 85 feet for an ambitious project? I could shoot ej*culate farther than that.

  3. I tried, can't take it anymore. Untill Katz is replaced I can't listen anymore.

  4. Perhaps, but they've had a very active program to reduce rainwater/sump pump inflows for a number of years. But you are correct that controlling these peak flows will require spending more money - surge tanks, lines or removing storm water inflow at the source.

  5. All sewage goes to the Carmel treatment plant on the White River at 96th St. Rainfall should not affect sewage flows, but somehow it does - and the increased rate is more than the plant can handle a few times each year. One big source is typically homeowners who have their sump pumps connect into the sanitary sewer line rather than to the storm sewer line or yard. So we (Carmel and Clay Twp) need someway to hold the excess flow for a few days until the plant can process this material. Carmel wants the surge tank located at the treatment plant but than means an expensive underground line has to be installed through residential areas while CTRWD wants the surge tank located further 'upstream' from the treatment plant which costs less. Either solution works from an environmental control perspective. The less expensive solution means some people would likely have an unsightly tank near them. Carmel wants the more expensive solution - surprise!

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