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Members: Anthem health plans subpar

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Anthem Blue Cross and Blue Shield of Indiana fell slightly below average for customer satisfaction among scores of health plans, according to a new survey by California-based J.D. Power & Associates.

The Indianapolis-based health insurer, a subsidiary of Indianapolis-based WellPoint Inc., scored 698 out of 1,000 on J.D. Power’s report. That compares with a national average of 701 and an average among plans in Indiana and Illinois of 708.

BlueCross BlueShield of Illinois scored the highest in Indiana and Illinois, with a score of 714.

The scores come from independent interviews of health plan members, who are asked to score their health insurer in such areas as coverage and benefits; provider choice; information and communication; claims processing; statements; customer service; and approval processes.

Among Anthem’s major competitors, Aetna Inc. scored 700, UnitedHealthcare scored 698, Cigna Corp. scored 696 and Humana Inc. scored 657.

The good news for Anthem and its peers is that, despite getting bad press during the health reform debate, survey respondents still give the industry a slightly positive image. Of course, that includes only people who still have insurance.

“I would have expected it to be below neutral,” said Jim Dougherty, executive director of J.D. Power’s health care practice.

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  1. The east side does have potential...and I have always thought Washington Scare should become an outlet mall. Anyone remember how popular Eastgate was? Well, Indy has no outlet malls, we have to go to Edinburgh for the deep discounts and I don't understand why. Jim is right. We need a few good eastsiders interested in actually making some noise and trying to change the commerce, culture and stereotypes of the East side. Irvington is very progressive and making great strides, why can't the far east side ride on their coat tails to make some changes?

  2. Boston.com has an article from 2010 where they talk about how Interactions moved to Massachusetts in the year prior. http://www.boston.com/business/technology/innoeco/2010/07/interactions_banks_63_million.html The article includes a link back to that Inside Indiana Business press release I linked to earlier, snarkily noting, "Guess this 2006 plan to create 200-plus new jobs in Indiana didn't exactly work out."

  3. I live on the east side and I have read all your comments. a local paper just did an article on Washington square mall with just as many comments and concerns. I am not sure if they are still around, but there was an east side coalition with good intentions to do good things on the east side. And there is a facebook post that called my eastside indy with many old members of the eastside who voice concerns about the east side of the city. We need to come together and not just complain and moan, but come up with actual concrete solutions, because what Dal said is very very true- the eastside could be a goldmine in the right hands. But if anyone is going damn, and change things, it is us eastside residents

  4. Please go back re-read your economics text book and the fine print on the February 2014 CBO report. A minimum wage increase has never resulted in a net job loss...

  5. The GOP at the Statehouse is more interested in PR to keep their majority, than using it to get anything good actually done. The State continues its downward spiral.

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