Republic unit adds $100 carry-on fee for some passengers

Back to TopCommentsE-mailPrintBookmark and Share

Frontier Airlines, a unit of Indianapolis-based Republic Airways Holdings Inc., plans to start charging up to $100 for a carry-on bag and $2 for coffee or a full can of soda, it announced Wednesday.

The new carry-on fee is for bags in the overhead bin, so small bags under the seat will still be free. Frontier said it will charge $25 if the fee is paid in advance, $100 if travelers wait to pay until they're at the gate.

Frontier spokeswoman Kate O'Malley said the $100 fee is to get travelers to take care of the charge in advance. "We don't want to charge that," she said.

Airlines began charging for the first and second checked bags in 2008. Passengers trying to avoid those fees have been stuffing as much as they can into carry-on baggage stashed in overhead bins, meaning those bins often run out of space. Fees are one way to get passengers to bring less on board.

O'Malley said the new charge is not really about raising money. "It's about Frontier's most loyal customers making it very clear that finding overhead bin space has become increasingly difficult."

Passengers who buy their tickets on the airline's website won't have to pay. That means one passenger in line at a Frontier gate might get to bring a bag on for free, while the next person in line might owe $100 for a similar bag. O'Malley said Frontier's website and check-in procedures are being changed to make sure passengers know about the fee before they get to the gate.

Frontier's new carry-on fee won't start until summer, though a date hasn't been set.

Passengers often grumble about baggage charges and other fees, but airlines love them. They argue that luggage costs money to handle, and passengers who want the service should pay for it. Many on Wall Street view the addition of baggage fees as a sign that airlines are charging enough money to cover the cost of air travel after years of losses.

Most haven't touched carry-on bag fees, though.

Spirit Airlines Inc. started the first carry-on fee three years ago, and fellow discounter Allegiant Air later followed. The only other airline with such a fee is Hungary's Wizz Air, said airline consultant Jay Sorensen, who closely tracks add-on fees. He estimated in a December 2011 report that Spirit's carry-on fee brings in $50 million a year.

Sorensen, a former executive with Midwest Airlines, flew Spirit recently and wondered what he'd find at the gate as passengers encountered Spirit's unusual carry-on bag fee.

"The boarding process was the smoothest I had seen in my airline career," he said. "I was expecting to see gnashing of teeth and a fight breaking out at the gate." The plane was full, he said, "and it boarded lickety-split."

Frontier is also following Spirit's $2 charge for coffee, tea, soda, or juice. Frontier said passengers who get soda or juice can keep the whole can, and it will give coffee refills for free. It will still give away water. US Airways briefly tried charging for beverages in 2008 but backed down seven months later after passengers complained and no other major airline followed.

Frontier's move to charge the carry-on fee if passengers don't buy direct from the airline is its latest effort to steer customers toward its own website. Airlines pay online travel sellers such as Orbitz $10 to $25 for each ticket sold. That has given all airlines an incentive to steer passengers to buy directly from them instead of going through an online travel agency.

Frontier has gone the furthest in this area, though. In September it began giving half as many frequent flier miles to customers who bought through an online travel agency. On Wednesday it slashed the mileage award to 25 percent of the miles of the trip. So, a 1,000 mile Frontier trip purchased from an online travel agency would earn 250 miles. It also allows passengers to choose their seat in advance only if they buy directly from the Frontier website.

Frontier has a loyal base of customers in its home city of Denver, but its business is shrinking and losing money. Revenue dropped 9 percent and its flying capacity shrank almost 13 percent in the first quarter, according to financial results released Wednesday by corporate parent Republic. Republic has been trying to fix Frontier's finances as part of selling the airline.


  • Translation
    "We don't want to charge that" really means "We hope to charge that lots and lots of times."
  • Sub-Headline Should Read:
    "All other Airlines rudely continue to keep high ticket prices and charge you for other people's luggage and drinks, even if you don't use the service"
  • Did you read the story, or just react to the headline?
    "Frontier said it will charge $25 if the fee is paid in advance, $100 if travelers wait to pay until they're at the gate." The way I read that is that if you pay the fee when you check in at the ticket counter, it will cost $25 to carry on. If you wait till you get to the gate, it will cost $100. To which I say, good. I'm sick and tired of waiting for jerks, er, people trying to heave a week's worth of luggage into the overhead bin while I stand there with my two small underseat carryons waiting to get to my seat.
  • Most people will never have to pay
    Just go online and buy your ticket. No charge for carry-on.
  • Will Never Fly Frontier, Ever
    Never. $100? No way!

    Post a comment to this story

    We reserve the right to remove any post that we feel is obscene, profane, vulgar, racist, sexually explicit, abusive, or hateful.
    You are legally responsible for what you post and your anonymity is not guaranteed.
    Posts that insult, defame, threaten, harass or abuse other readers or people mentioned in IBJ editorial content are also subject to removal. Please respect the privacy of individuals and refrain from posting personal information.
    No solicitations, spamming or advertisements are allowed. Readers may post links to other informational websites that are relevant to the topic at hand, but please do not link to objectionable material.
    We may remove messages that are unrelated to the topic, encourage illegal activity, use all capital letters or are unreadable.

    Messages that are flagged by readers as objectionable will be reviewed and may or may not be removed. Please do not flag a post simply because you disagree with it.

    Sponsored by

    facebook - twitter on Facebook & Twitter

    Follow on TwitterFollow IBJ on Facebook:
    Follow on TwitterFollow IBJ's Tweets on these topics:
    thisissue1-092914.jpg 092914

    Subscribe to IBJ