Although based in Arizona, I have done business in Indianapolis for years and still follow what goes on there.
As such, I am enjoying [Mickey Maurer’s] articles in IBJ about the essential principles of entrepreneurship. They are very worthwhile and well-written.
I especially enjoyed your [Sept. 6] article, “Kindness is a measure of success.”
The part about returning phone calls hit home with me. It is such a vital part to business success. Keep up the good work.