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IBM adds 175 jobs at Delaware County call center

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IBM Corp. announced Monday morning that it has added 175 jobs at its call-center operations in Daleville east of Anderson.

The new employees are housed in IBM’s Heartland Business Center, where the New York-based company already had roughly 500 workers. IBM opened its call center in Daleville in 2008, at a former outlet mall along Interstate 69.

The new workers have already been trained and began work Monday, IBM said.

The Delaware County Redevelopment Commission approved the use of tax-increment financing funds as an incentive to bring the new jobs and investment to Daleville.

The county has offered loans toward expansion that the Muncie-Delaware County Economic Alliance said eventually could lead to IBM having 1,000 workers in the business park.

Workers at the IBM center take calls on behalf of a variety of clients.
 

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