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SURF THIS: Start benefiting from a social media platform

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Jim Cota

Seems like almost every day a new social media platform is born. If you added them all up, you would easily be in the hundreds. Obviously, all of them are too much for all of us to pay much attention to, but there are a few you should not only know about, but participate in. Here are my top-three recommendations and why I think they could be important to you personally and professionally:

• Twitter (www.twitter.com) is either king of the hill or at least sharing the space with Facebook. The whole service is built around a concept of answering a simple question, “What are you doing?” in concise messages. In its purest form, it’s simply a very short blog. Each post is limited to 140 characters (including punctuation and spacing), so they’re necessarily short and sweet. Twitter usage has morphed into a wide collective of ongoing conversations, a research tool, a news delivery platform, a social network, and, of course, a marketing tool.

One of the most powerful features of Twitter is its search capability. Since it’s an ongoing stream of what people are talking about right now, it can be a gold mine to find out what is “trending” in the collective consciousness. Beyond that, it can be a valuable tool for knowing how your company and brand are being discussed and gives you a non-intrusive way to respond and help shape the conversation.

The conversational nature of Twitter allows you to personify your company or brand, meaning you can address someone’s concerns or questions like a real person, instead of a nameless, faceless organization. The key is authenticity. There’s really no point in blindly “broadcasting” self-aggrandizing tidbits about your company, since you’ll find much better results (and customer satisfaction) by getting involved in ongoing conversations and offering valued insight. (For more on how Twitter works and how to use it, see “31 Twitter Basics” (support.twitter.com/groups/31-twitter-basics). You can find me on Twitter at www.twitter.com/jimcota.

• Facebook (www.facebook.com) probably doesn’t need much explanation since it seems like everyone (some 400 million of us) has already arrived at the party. But like any good host, the folks at Facebook are looking around and realizing the party could use some fresh snacks. In response, they’re busy rolling out some interesting features. For businesses, one of the most exciting is its advertising network.

The new ad service allows you to write your ad, upload a photo and select the audience you’d like to target. It’s this targeting mechanism, coupled with the sheer number of people in the audience, that really makes this interesting. You can narrow by a country, region or city. You can choose demographics for age and gender. Last, you can select from any number of interests people have self-selected. Each change you make updates the number of people who’ll be seeing your ad, so you know exactly what the audience looks like.

For example, I can select people within 25 miles of Indianapolis (1,026,000), narrow the age range to 30-64 (532,820), then select an interest like yoga. If you run a local yoga class, you might like to know there are 1,520 people on Facebook who would probably like to know more about you.

You can create a business page on Facebook, of course, and this is probably fine if you don’t already have a website. But you might find it more useful to connect your current site to Facebook and allow people to interact with you there. With the integration of the “like” and “recommend” functions, you can have your site communicate in real time with Facebook, allowing people to like and recommend things they find on your site and have that promoted to their networks on Facebook. It sounds more confusing than it is, I’m sure. To see an example of how this looks, visit this story on CNN (cot.ag/dnSSyi).

• I really like LinkedIn (www.linkedin.com) for business networking. On LinkedIn, you enter your resumé, including positions held, companies where you worked, education, etc. You also round it out with periodic updates about what you’re doing now. Then you begin connecting with people you know by finding others who have also created their LinkedIn profile. These people become your connections, and once you have a few of them, you can begin to see the value here.

Because LinkedIn tries to adhere to fairly strict rules about whom you connect with, the whole service is built upon the idea that the people in your network are people you know and trust. This helps keep the noise to a minimum and allows the network to maintain a high level of integrity. Here’s the cool part: While you know everyone who is a first-level connection, you potentially have access to everyone they know.

So let’s say you’d like to get a job with the University of Indianapolis but you don’t know anyone who works there. However, you do know me, and I happen to have several people in my network who could help. You can contact me and ask for an introduction to someone you’ve identified who could be helpful. Since I know you and I know the others in my network, I can make that introduction with a high degree of comfort, something I probably wouldn’t feel if I didn’t know either of you well.

With the job market continuing to struggle, this type of inter-networking has been the most used feature of LinkedIn in the past few months. As we all know, sometimes it is whom you know that helps get your foot in the door. LinkedIn excels at this type of connectivity. But it can do more.

By harnessing the power of the network, you can post questions to the top three levels of your network, effectively tapping into an unbelievably robust brain trust. For instance, with 488 connections, I have more than 65,000 two degrees away (friends of friends) and almost 4 million people three degrees away (a friend of a friend of a friend). Just consider that for a moment—if you have a question on nearly any topic you can imagine, you’re just a few moments away from asking 4 million really smart people for the answer, for free.

Remember, the whole point of all these social networks is to get involved in the conversation, so join us and tell me what you think. The only thing missing is you!•

__________

Cota is creative director of Rare Bird Inc., a full-service advertising agency specializing in the use of new technologies. His column appears monthly. He can be reached at jim@rarebirdinc.com.

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  1. liek the rest of America

  2. These quaint,obsessed musings by the stalkers are certainly entertaining, but I'm trying to figure out what, if anything, all the yelping below has to do with Zak Brown.

  3. It's evident that Moffett was pushing the right buttons and corporate America is now trying to squash him. He just wanted to withdraw the free pilot services provided to the company by the pilots to try and put some pressure on a company that has not been interested in negotiating a contract in over 5 years. The company does not provide a contract because not having one has saved them a bundle of money. Shame on any Republic pilots not standing behind their union leader just because things are getting tough, can you not see such strategic moves by the company as putting the last union president in a corporate position and into THEIR pocket. Do you really believe the last union president is so appalled at the attempts by Moffett, do you not remember his oppositions to the company? We stood behind him. It has been proven over and over again for thousands of years without fail, a man cannot serve two masters. Anyone that believes people vote contrary to their paycheck and livelihood deserve to be taken advantage of, the recent statements by the former union president are laughable as he denounces the current union president from his new corporate position. Have you ever seen a drafted sports player score points for his previous team, it cannot be done, he is not on the pilots side anymore, he gets his money a different way now than you and I do, and he should not be allowed to remain on the seniority list. A drafted player brings strength, credibility, tactical knowledge, and a strategic advantage to his NEW team, he would not be drafted or paid were it otherwise. We are all forced to choose only one side to play for and support, not doing so has many references in life such as insider trading and shaving points, all illegal for good reason. This basic fact is why corporate moguls, scientist, and engineers all sign non-discloser agreements and non-compete clauses, as protection in case they are lured into switching sides as our former union president has done. No NFL coach ever drafted a player so that both teams could benefit and better understand each other, they are recruited to win the game against that former team, period. Likewise the company does not recruit the former union president by accident or mutual understanding, its strategy. Don't confuse playing the game with good sportsman-like conduct in support of common business and prosperity goals, with the requirement to only play for one side. Good men we all love and favor fall subject to this manipulation, often without their knowledge, and it is not a betrayal of their friendship to oppose them when they switch sides. If we did not love and trust them, they would not have been chosen and lured to the other side in the first place. The deception by the drafted player is not made at a conscious level, it's just human nature and it's all about money and power which corrupts our ability to be objective and loyal to two masters. This is why our court system created the defense attorney, and why our military created counter intelligence. Its strategy and its propaganda, and it works, and that's why the "powers to be" manipulate the chess pieces by sometimes changing their colors. Some players know they are being manipulated when their color is changed, but it brings them more money and power so they do not care. The rest have good intentions but do not even realize they are being manipulated. This tactic is also known by another name, Divide and Conquer. In battle sending an imperfect message with an imperfect team is obviously not ideal, but it's still being sent by YOUR team, your union leader, a leader that has common goals and common rewards with you, they are the best, because we have elected them to do a job for us. If you are not backing Moffett but believing the spin by those that have recently switched sides, you are taking food out of your own mouth. Showing unity and backing an imperfect situation still results in taking just as much ground, it's about unity and bargaining power. It's not necessary to wait around for that perfect attack because it will never come, the company will spin and attempt to destroy anyone that gets in their way. Ultimately it's not about any specific attack anyway, ASAP or whatever it makes no difference, it is and always has been only about power. If this company cared about safety it would not build pairings with 8 hour overnights, come on, are you that naive? Besides, do you really think Hoffa cares, no, he got a call from corporate America and was squeezed into denouncing Moffett. If he didn't they would spin the safety card against him and the Teamsters National with implication for truckers, future contracts, insurance rates etc...saying something like the Teamsters use safety as a bargaining chip, blah blah blah... Do you really think any pilot is going to do something unsafe for the contract, absolutely not, the only ones threatening safety here is the company with reduced rest, fatigue, and poverty. Do you not find it odd that Hoffa and the Teamsters are opposing a Teamster president publicly? Would the Teamsters National not normally support and work with one of their own? Why did they not sit down and help him strategize, correct any mistakes, and charge ahead? Would the Teamsters National not normally support and leverage a contract for all those pilots that have been paying Teamster dues, isn't that why we have all been paying Teamster dues in the first place? I sure haven't been paying dues so that the Teamsters National could come along and write this kind of an article undercutting our union leader and our unity. Whose side is the Teamsters National really on, it's obviously not the Republic pilots side.

  4. No matter what Moffatt does the company is going to spin it like he is the terrorist and brainwash people like you into believing it, wake up, back your players that are trying to change things for you and your livelihood. Where has Hoffa been for the last 6 years, except collecting our dues. Seriously, do you really think an FO going for upgrade, signed off by a checkairman ready for the upgrade, who then fails, is not even capable of returning as a First Officer.

  5. whoa!

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