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Customer service firm plans to hire 1,000 workers

August 27, 2014

Interactions Corp. plans to add 1,000 new employees to its local workforce by 2015, focusing mainly on customer service and data entry functions.

Based in Boston, Interactions provides automated systems for customer care with a conversational tone. The systems are run from so-called “iCenters,” the largest of which is in Indianapolis at 2525 Shadeland Ave. 

Called “intent analysts,” the 1,000 new full-time and part-time employees will work at that facility, said Dan Fox, a marketing manager for Interactions Corp. The iCenter currently employs several hundred workers, Fox said.

The new jobs will pay within a range of $12 to $18 per hour, Fox said, based on the productivity, speed and accuracy of the individual employee.

Interactions employees do not communicate directly with a client’s customers, but rather monitor the calls to best determine the customer’s intent and where he or she should be directed.

The firm plans to begin hiring immediately. It also runs iCenters in Franklin, Massachusetts, and Austin, Texas. Interactions also announced on Wednesday the addition of 1,000 jobs at the latter location.

"Indianapolis is an extremely inviting climate to grow a business," said CEO Mike Iacobucci in a prepared statement. "We're thrilled to be giving back to the community by creating an abundance of opportunities for its members."
 

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