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INSIDE DISH: Italian eatery thrives despite early blunders

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Inside Dish

Welcome back to IBJ’s video feature “Inside Dish: The Business of Running Restaurants.”

Our subject this week is Matteo's Ristorante Italiano, a Noblesville eatery born in 2003 from the budding romance of Matteo Di Rosa and Emily Herner. Matteo is one of four brothers in the Di Rosa family responsible for the local Italian spots Amalfi Ristorante Italiano and Capri Ristorante. He and Emily met while working at Amalfi in 2001, started dating, and soon determined that they shared the dream of opening their own place. (They married in 2005.)

The plan was for Matteo to run the kitchen and Emily to anchor the front of the house, but neither one had the back-office business experience to launch a new eatery. In the video below, they look back and laugh at the many naive blunders they committed while trying to get the restaurant off the ground, including running out of start-up funds before they could stock food and alcohol.



That the restaurant was able to survive and succeed is a testament to their single-minded focus. "We were like a bull," Matteo said. "All we knew was that we wanted to do a restaurant." A frugal mindset didn't hurt either. They were able to open the 4,200-square-foot Matteo's in 2003 with less than $100,000, some borrowed decorations and cookware, and supplies left over from the previous restaurant tenant.

In the last seven years, they have invested as much as $400,000 total into the space, prodding the bare-bones original incarnation to evolve into a swank, white-tablecloth eatery with high-end overtones. And they learned the business end as they went. They hired a restaurant consultant for an initial consultation in 2008, and then were able to make improvements on their own once they had a clear enough sense of the operation's weaknesses. The more streamlined operation was able to grow their 2009 sales to $1.3 million while in the midst of the recession.

Despite their ongoing success, the Di Rosas are keenly aware of the day-to-day challenges of maintaining and growing their customer base. "Every day we open the door, I feel like is the first day," Matteo said. "I can remember the feeling, and I carry it with me."
 

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Matteo's Ristorante Italiano
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40 N. Ninth St., Noblesville
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(317) 774-9771
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www.matteosindy.com
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Concept: Traditional Italian fare blending northern and southern styles.
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Founded: March 2003
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Owners: Matteo and Emily Di Rosa
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Start-up costs: $90,000
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Sales/profit: $1 million in sales with a $130,000 profit (2006); $850,000 in sales with a $113,000 profit (2007); $1.2 million in sales with a $131,000 profit (2008); $1.3 million in sales with a $140,000 profit (2009).
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Employees: 20
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Seating: 140 (plus 80 with banquet room)
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Goals: To attract more banquet and catering business.
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Good to know: In 2007, the Di Rosas purchased a neighboring building for $560,000. They are in the process of renovating it, with the intention of either leasing the ground floor space to another restaurant or keeping it as an alternative location for when their lease expires in 2013.
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  • Retraction
    That certainly makes a difference. I hope the editor of the IBJ takes a look at this.
  • Matteo's
    Wow!! from the sales and more importantly - profits - listed, I don't think they need my restaurant consulting... but, if they did, I would be more than happy to be on their payroll - go Matteo's!!!! I knew you when you were small, and I still love your food!!!!! Thanks, John

    PS: Still happily married from '04! Woop, Woop! We'll see you for our anniversary this year!
  • I Love Matteo's!!!!!
    I think Matteo's has the best food and the most wonderful servers of any restaurant I've been to. The owners are always there, and I see them working hard every time I eat at the restaurant. Matteo is always on hand to make a funny Italian joke, and Emily is checking to make sure my meal/server is on track! I love Matteo's - in fact I plan to have my rehearsal dinner there this year. I am proud to have a truly authentic Italian restaurant in my hometown - Noblesville - instead of the chain restaurants all over the place. I and my community will support the place - thanks IBJ for the feature!
  • You folks have the wrong impression
    Hey everybody. Mason King here. I apparently have left you with the mistaken impression that the Di Rosas did not pay for the any of the consultant's services. As Emily describes below, they did pay for the initial consultation. But they were aggressive in asking questions about their weaknesses, and then chose to attack the problems themselves instead of paying for the consultant to make fixes for them. My apologies to the Di Rosas for not making that clear enough. The text of the story has since been changed, and the video will be re-edited Monday a.m.
  • Restaurant consultant
    Unfortunately the article does not make the situation regarding the restaurant consultant very clear. The consultant (who solicited us) WAS paid for the 3 days he spent in our restaurant. It was additional hourly services for which we declined to hire him. We decided against it due to the (in our opinion) high hourly cost and our perceived ability to complete his reccomendations ourselves. We did in fact have a contract with this company for the three days, and that contract was fully executed by both parties. If there is any doubt left, Matteo and I would be happy to distribute copies of this paid-in-full receipt. We are firm believers that if one cheats in life it comes back to haunt you three-fold. We live by these values, and teach them to our two children. If there is any question of honesty, food quality, etc our restaurant is an open book to our customers. Sincerely, Emily and Matteo Di Rosa
  • off the list
    I would definitely take them off the list of restaurants to visit and recommend everyone else do also. People who are willing to "cheat" in one area are willing to cheat anywhere. Food quality, perhaps?
    • Noblesville
      Matteo's never fails to please. From the start with their fabulous dipping sauce, homemade bread, fresh salads with the perfect dressing, entree specials that are always delicious to the flaming bananas foster, it is always a fine dining experience.
      During the summer, eating outside on the First Fridays with music on the courthouse square makes for a perfect evening. The servers are always friendly and professional and Matteo and Emily are always present attending to every detail.
      They are also good community partners, always promoting Noblesville. I use to always get my Italian fix at Amalfi's but Matteo's is my favorite Italian since they opened.
      Much thanks to Emily and Matteo for their wonderful restaurant.
    • The art of business
      As a consultant, this is a grey area and consultants need to be careful. I am willing to offer free advice and need to do this to build credibility with potential clients. On the other hand, I would not offer to perform services that are clearly chargeable without a written agreement. From what I heard, maybe the consultant should have closed the deal before spending three days preparing reports, etc. without having a signed agreement for services.
    • Agree with below
      ...although, I wonder if the writer found their actions as shameful as we did, and that is why he outed them here.
    • I agree
      In fact, as a restaurant consultant myself, I would be happy to go collect from these two "business" people throughxdc2r dining and dashing..Just like they did to the helpful consultant...and it comes across as if they are proud of doing such a low act...
    • Not Cool
      "And they learned the business end as they went. Interrogating a restaurant consultant in 2008 (and then declining to hire him) gave them a clear enough sense of the operation's weaknesses to make corrections and grow their 2009 sales to $1.3 million while in the midst of the recession."

      I've eaten there once and enjoyed it...but this bothers me. I'll make sure to remind them of this next time I visit...I'm sure they would agree this means I can eat their food, drink their wine, and NOT PAY!

      Why does the writer seem to pass this off as savvy business ethics/acumen? Good Grief...

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      1. liek the rest of America

      2. These quaint,obsessed musings by the stalkers are certainly entertaining, but I'm trying to figure out what, if anything, all the yelping below has to do with Zak Brown.

      3. It's evident that Moffett was pushing the right buttons and corporate America is now trying to squash him. He just wanted to withdraw the free pilot services provided to the company by the pilots to try and put some pressure on a company that has not been interested in negotiating a contract in over 5 years. The company does not provide a contract because not having one has saved them a bundle of money. Shame on any Republic pilots not standing behind their union leader just because things are getting tough, can you not see such strategic moves by the company as putting the last union president in a corporate position and into THEIR pocket. Do you really believe the last union president is so appalled at the attempts by Moffett, do you not remember his oppositions to the company? We stood behind him. It has been proven over and over again for thousands of years without fail, a man cannot serve two masters. Anyone that believes people vote contrary to their paycheck and livelihood deserve to be taken advantage of, the recent statements by the former union president are laughable as he denounces the current union president from his new corporate position. Have you ever seen a drafted sports player score points for his previous team, it cannot be done, he is not on the pilots side anymore, he gets his money a different way now than you and I do, and he should not be allowed to remain on the seniority list. A drafted player brings strength, credibility, tactical knowledge, and a strategic advantage to his NEW team, he would not be drafted or paid were it otherwise. We are all forced to choose only one side to play for and support, not doing so has many references in life such as insider trading and shaving points, all illegal for good reason. This basic fact is why corporate moguls, scientist, and engineers all sign non-discloser agreements and non-compete clauses, as protection in case they are lured into switching sides as our former union president has done. No NFL coach ever drafted a player so that both teams could benefit and better understand each other, they are recruited to win the game against that former team, period. Likewise the company does not recruit the former union president by accident or mutual understanding, its strategy. Don't confuse playing the game with good sportsman-like conduct in support of common business and prosperity goals, with the requirement to only play for one side. Good men we all love and favor fall subject to this manipulation, often without their knowledge, and it is not a betrayal of their friendship to oppose them when they switch sides. If we did not love and trust them, they would not have been chosen and lured to the other side in the first place. The deception by the drafted player is not made at a conscious level, it's just human nature and it's all about money and power which corrupts our ability to be objective and loyal to two masters. This is why our court system created the defense attorney, and why our military created counter intelligence. Its strategy and its propaganda, and it works, and that's why the "powers to be" manipulate the chess pieces by sometimes changing their colors. Some players know they are being manipulated when their color is changed, but it brings them more money and power so they do not care. The rest have good intentions but do not even realize they are being manipulated. This tactic is also known by another name, Divide and Conquer. In battle sending an imperfect message with an imperfect team is obviously not ideal, but it's still being sent by YOUR team, your union leader, a leader that has common goals and common rewards with you, they are the best, because we have elected them to do a job for us. If you are not backing Moffett but believing the spin by those that have recently switched sides, you are taking food out of your own mouth. Showing unity and backing an imperfect situation still results in taking just as much ground, it's about unity and bargaining power. It's not necessary to wait around for that perfect attack because it will never come, the company will spin and attempt to destroy anyone that gets in their way. Ultimately it's not about any specific attack anyway, ASAP or whatever it makes no difference, it is and always has been only about power. If this company cared about safety it would not build pairings with 8 hour overnights, come on, are you that naive? Besides, do you really think Hoffa cares, no, he got a call from corporate America and was squeezed into denouncing Moffett. If he didn't they would spin the safety card against him and the Teamsters National with implication for truckers, future contracts, insurance rates etc...saying something like the Teamsters use safety as a bargaining chip, blah blah blah... Do you really think any pilot is going to do something unsafe for the contract, absolutely not, the only ones threatening safety here is the company with reduced rest, fatigue, and poverty. Do you not find it odd that Hoffa and the Teamsters are opposing a Teamster president publicly? Would the Teamsters National not normally support and work with one of their own? Why did they not sit down and help him strategize, correct any mistakes, and charge ahead? Would the Teamsters National not normally support and leverage a contract for all those pilots that have been paying Teamster dues, isn't that why we have all been paying Teamster dues in the first place? I sure haven't been paying dues so that the Teamsters National could come along and write this kind of an article undercutting our union leader and our unity. Whose side is the Teamsters National really on, it's obviously not the Republic pilots side.

      4. No matter what Moffatt does the company is going to spin it like he is the terrorist and brainwash people like you into believing it, wake up, back your players that are trying to change things for you and your livelihood. Where has Hoffa been for the last 6 years, except collecting our dues. Seriously, do you really think an FO going for upgrade, signed off by a checkairman ready for the upgrade, who then fails, is not even capable of returning as a First Officer.

      5. whoa!

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