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INSIDE DISH: Kelties eyes return to salad days

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Inside Dish

Welcome back to IBJ’s video feature “Inside Dish: The Business of Running Restaurants.”

Our subject this week is Kelties, a Westfield-based eatery that has evolved from its original incarnation as an etiquette-training school with limited private events and catering to a lunch-and-dinner restaurant that relies on catering for close to half its total sales.



Owner and chef Keltie Domina, 49, remains optimistic despite a recession-driven decline in sales that resulted in a $55,500 loss for the first six months of 2010. Over the seven-year life of the restaurant, Domina has relied on a talent for shifting strategy when circumstances demand. When etiquette classes couldn't pay the bills, she returned to her roots as a chef and opened for lunch. Given the opportunity to move into a higher-end space, she scraped together $250,000 for start-up costs via a variety of avenues, including small-business lending, savings, credit cards, and $65,000 in personal loans from employees and local businesspeople.

Domina has adjusted to the current economic climate with several shrewd cost-cutting moves. She has renegotiated the eatery's lease with the space's landlord and worked with vendors to defer payments on goods and services. The restaurant has shed four employees, placed paper sheets on top of white tablecloths to cut down on cleaning expenses, and put the kibosh on gifts to local organizations like donated food and gift cards.

"As much as I love doing that, I have to think about the employees here and the longevity of the business," Domina said.

In the video at top, Domina discusses the origins of the restaurant, how employees and fellow businesspeople helped finance the move to Kelties' current space, and how cost-cutting measures and a recent uptick in sales have brightened her outlook.

 

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Kelties
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110 S. Union St., Westfield
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(317) 867-3525
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www.kelties.com
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Concept: Upscale American-based cuisine, with a big emphasis on catering.
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Founded: 2003
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Owner: Keltie Domina
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Start-up costs: $5,000 in previous location, which already contained vital restaurant equipment and supplies from a previous tenant; $250,000 in the current location, opened in September 2007.
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Sales/profit: $817,000 in sales, with $4,215 profit (2008); $924,000 in sales, with $13,891 profit (2009). For the first six months of 2010, gross sales are $330,000, with a net loss of $54,500.
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Employees: 30
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Seating: 105
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Goals: Revising and repricing the catering menu; reemphasizing training for service staff.
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Good to know: Catering accounts for about 45 percent of kelties' total sales.
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  • Sonic!
    Camby has a new Sonic. Hope that more are in store, for the area. The one in Kokomo, closed.
  • Westfield Has The Best
    I own the Queso Blanco Mexican Restaurant. We are in the space Keltie was in before. Many of my customers comment about their last visit to Keltie's. They say the presentation and food is outstanding. And I totally agree. My visits to Keltie's have been a great experience.
  • A vital part of Westfield
    Kelties signifies everything that Westfield is..and wants to be. quality Food, great service and one of the cores of the downtown businesses. As the city of Westfield, the chamber and the DWNA work to build the comminity Keltie is always there.. the buisness has adapapted to the times,and to the people that now live in the downtown area.. come sit at the bar for leivly converstion and great food!
  • Incredible Salads
    My husband and I had lunch at Keltie's on Saturday. The most incredible salads ever. Not really sure where "albert" is coming from because we have had lunches/dinners here quite often and have never had a bad meal. The food, as well as the service, is outstanding. Definitely my favorite restaurant!!
  • We love this place!!!
    Kelties Beggars Purse, and bread pudding are out of this world. And Sunday's brunch is the nicest brunch we have attended. It is fine dining with a comfortable and welcome atmosphere.!
  • Never disappointed
    We have been to Kelties for lunch and dinner, and have never been disappointed. The food and service have been outstanding. You can tell that care is put into each meal and guest.
  • Great Experience
    Keltie's is an ubelievable experience. It would be a gem in downtown Indy, but for a place of such quality and originality to be in Westfield is fantastic. Original dishes, perpared with care and attention to detail. Truly a fine dining experience. I really hope they can weather the storm, because losing them would be a blow to fine dining in the Indy area.
  • Reality
    The last time I was at this place, on a saturday evening at 7:30 PM, they were out of half of their entree's, and had limited salad choices.....they should have run to Kroger...it was embarrassing...and I will never go back. It is not the economy, it is all about quality.

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  1. The east side does have potential...and I have always thought Washington Scare should become an outlet mall. Anyone remember how popular Eastgate was? Well, Indy has no outlet malls, we have to go to Edinburgh for the deep discounts and I don't understand why. Jim is right. We need a few good eastsiders interested in actually making some noise and trying to change the commerce, culture and stereotypes of the East side. Irvington is very progressive and making great strides, why can't the far east side ride on their coat tails to make some changes?

  2. Boston.com has an article from 2010 where they talk about how Interactions moved to Massachusetts in the year prior. http://www.boston.com/business/technology/innoeco/2010/07/interactions_banks_63_million.html The article includes a link back to that Inside Indiana Business press release I linked to earlier, snarkily noting, "Guess this 2006 plan to create 200-plus new jobs in Indiana didn't exactly work out."

  3. I live on the east side and I have read all your comments. a local paper just did an article on Washington square mall with just as many comments and concerns. I am not sure if they are still around, but there was an east side coalition with good intentions to do good things on the east side. And there is a facebook post that called my eastside indy with many old members of the eastside who voice concerns about the east side of the city. We need to come together and not just complain and moan, but come up with actual concrete solutions, because what Dal said is very very true- the eastside could be a goldmine in the right hands. But if anyone is going damn, and change things, it is us eastside residents

  4. Please go back re-read your economics text book and the fine print on the February 2014 CBO report. A minimum wage increase has never resulted in a net job loss...

  5. The GOP at the Statehouse is more interested in PR to keep their majority, than using it to get anything good actually done. The State continues its downward spiral.

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