IBJNews

View of health rollout improves, but only slightly

Back to TopCommentsE-mailPrintBookmark and Share

Memo to the White House: The website may be fixed, but President Barack Obama's new health insurance markets have yet to win over most consumers.

Negative perceptions of the health care rollout have eased, a new Associated Press-GfK poll finds. But overall, two-thirds of Americans say things still aren't going well.

Of those who've tried to sign up, or who live with someone who has, 71 percent have encountered problems. But the share reporting success jumped to 40 percent from a meager 24 percent in December.

"Everything is not perfect; it takes time to work out the glitches," said Carol Lyles, a homecare provider from Los Angeles who was able to get coverage as a result of the law. "If done right, I believe it will provide the services that are needed."

The poll comes with about 60 days left in open enrollment season. The administration is playing catch-up to meet its goal of signing up 7 million people in new insurance exchanges that offer subsidized private coverage to middle-class households. So far, the markets have attracted an older crowd that tends to be more costly to cover. Younger people in the coveted 18-34 age group are still mainly on the sidelines.

While the poll did not find a turnaround for "Obamacare," the trend offers some comfort for supporters of the health care law.

In December, 76 percent of adults had said the opening of the new markets was not going well. Such negative perceptions have now fallen 10 points to 66 percent.

Still, rave reviews remain rare.

Only 4 percent said things were going extremely or very well, while another 17 percent said things were going somewhat well.

Compare that to 38 percent who said the rollout had gone not at all well. Another 28 percent said things were not going too well. Add those together and it makes up two-thirds of the public.

"People were locked out of the system," said Karyle Knowles, a restaurant server from San Antonio. "They weren't able to access what they should have, which only added to the mayhem."

The White House had hoped to bring the ease of online shopping to the daunting process of buying health insurance. Instead, the federal website serving 26 states froze up when it was launched Oct. 1. Some of the 14 states running their own sites also encountered problems. It took the better part of two months to straighten out the issues with the federal exchange.

The administration reported Friday that 3 million people have now signed up for private coverage through federal and state markets, and another 6.3 million have been deemed eligible for Medicaid coverage. It's not clear how many of those were previously uninsured.

According to the poll, many website users have had a frustrating experience. Among those who've tried to sign up, just 8 percent say it worked well, 29 percent somewhat well, 53 percent not well.

The public's take on the law itself is stable, with 27 percent saying they back it, 42 percent opposed and 30 percent neutral. Those figures are unchanged since December.

People who have tried to sign up are more positive than the overall public — 46 percent say they back the law, 31 percent oppose it.

But among the uninsured generally, there's a more even divide, with 30 percent saying they support the law while 33 percent oppose it.

The major elements of the health care law took effect with the new year. Virtually all Americans are now required to get covered or risk fines. Insurers can no longer turn away people with health problems. And the exchanges are open for business.

Enrollment in the Medicaid safety-net program is also rising. That's partly because of a program expansion accepted by about half the states and partly as a consequence of previously eligible but unenrolled people now forced to comply with the law's individual coverage mandate. Last week, Utah's Republican Gov. Gary Herbert said his state plans to become the 26th to accept the expansion.

The AP-GfK Poll was conducted Jan. 17-21 using KnowledgePanel, GfK's probability-based online panel designed to be representative of the U.S. population. It involved online interviews with 1,060 adults, and has a margin of sampling error of plus or minus 3.9 percentage points for the full sample.

Respondents were first selected randomly using phone or mail survey methods, and were later interviewed online. People selected for KnowledgePanel who didn't otherwise have access to the Internet were provided with the ability to access the Internet at no cost.

ADVERTISEMENT

  • Indiana dragging its feet
    Indiana could have passed Medicaid expansion for the last couple of years now, but the GOP has insisted on keeping blue collar Hoosiers uninsured. And looking at the list of bills for this session there isn't even one with a GOP sponsor, meaning there is zero chance of that happening this year either. It purely amazes me how GOP party politics managed to turn even the nicest and kindhearted person into a total sociopath, when the topic becomes a law signed into a law by a Democratic President.
  • How embarassing it must be to be a Tea Partier
    Your "thought" leaders have cheered long and hard for a failure, and this is the best they could muster: A sub-ideal roll-out. Call me in five years when we know what (if any) affect on healthcare this has had. We're a long way away from knowing if the law succeeded or failed.
  • Hope & Change
    How embarrassing it must be for an Obama voter. You stew in your hate for Republicans and Tea Party, while falling for empty slogans like "Hope & Change." LOL at the biggest suckers in US history.

    Post a comment to this story

    COMMENTS POLICY
    We reserve the right to remove any post that we feel is obscene, profane, vulgar, racist, sexually explicit, abusive, or hateful.
     
    You are legally responsible for what you post and your anonymity is not guaranteed.
     
    Posts that insult, defame, threaten, harass or abuse other readers or people mentioned in IBJ editorial content are also subject to removal. Please respect the privacy of individuals and refrain from posting personal information.
     
    No solicitations, spamming or advertisements are allowed. Readers may post links to other informational websites that are relevant to the topic at hand, but please do not link to objectionable material.
     
    We may remove messages that are unrelated to the topic, encourage illegal activity, use all capital letters or are unreadable.
     

    Messages that are flagged by readers as objectionable will be reviewed and may or may not be removed. Please do not flag a post simply because you disagree with it.

    Sponsored by
    ADVERTISEMENT

    facebook - twitter on Facebook & Twitter

    Follow on TwitterFollow IBJ on Facebook:
    Follow on TwitterFollow IBJ's Tweets on these topics:
     
    Subscribe to IBJ
    1. Good Day I am Mr (Victoria Wright) from United state of America, i stayed in NEW YORK, and i have a broke up business, until i found this company email who help me to gain a loan for business,, and now i want to used this short medium to congratulate the below company for the fast and safe money they loan to me without any form of collateral, i loan 500,000USD from the company to save my business and lots more, i saw their mail on the internet, everyone always give testimony for what they did, so i quickly contacted them and they all did everything for me without stress and my money was sent to my account just 3 days later, i was surprise and i feel so glad, now i have a standard business control agent who help me, now i will advice those who need urgent loan to contact him at the bellow email:zenithfirm12@gmail.com

    2. NOTICE:This is to inform the general public that Vampires are real. My name is James Franklyn.,am an agent of vampire,am here to introduce our new world trend to you,a world of vampire where life get easier,we have made so many persons vampires and have turned them rich,you will be assured long life and prosperity,you shall be made to be very sensitive to mental alertness,stronger and also very fast,you will not be restricted to walking at night only even at the very middle of broad day light you will be made to walk.In case you are wildly oppressed by some unscrupulous persons we can still help you fight them.Your protection is assured immediately you join.Just contact the bellow email if you are interested we are here to attend to you anytime you want us. Contact the bellow email for more details. Email:vampirescreed@hotmail.com Sincerely: James Franklyn.

    3. Bravo! Someone else that is willing to speak the truth! Bravo!_____NBCSN is available in almost 2 MILLION more homes than just a few years ago, but Indycar STILL gets less total viewers than it did just a few years ago when NBC took over Versus. Attendance and ratings cratered with the end of season races (just when the title battle got "interesting" HAH!__________And now...new race in Basilia, where Miles celebrated the "rich history" of Indycar racing there. Rich history? What, 7 events in the 100 years of AOW? Yep, some history. Well, at least its an oval. It's not??? Are you kidding me??? Gosh darn road racin furriners.

    4. PURITY RAY LOAN OFFER........ Have you been denied by your banks,or are you in need of of an urgent loan to pay of your bills we are capable of giving loans @ cheaper rate to interested individuals, student, companies and members of the public in need of finance to settle bills, we do offer considerable loans which you can count on. For more information on our various types of loan,then you will have to contact PURITY RAY LOAN FIRM, to help you achieve your desire LOAN APPLICATION FORM TO BE FILLED BORROWERS INFORMATION * Full name:………………………. * SEX * ……………………………. * Country………………………….. * State:……………………………. * Land:…………………………….. * Occupation:…………………….. * phone number:…………………. * Telephone: ………………………….. * Age:………………………………. * Amount needed as loan:……… * Loan Duration:………………….. * Propose of Loan:……………….. * Annual revenue:………………… * Monthly Income:……………….. * Guarantee:………………………. * Payment: monthly or annually Email.....purityrayloanfirm@gmail.com Thank you and God bless Mr Purity Ray PURITY RAY LOAN FIRM we tend to serve you better

    5. Problem: most of the people responding to this article don't know about this service AT ALL! Why? Lack of awareness. This isn't IndyGo. This is CIRTA: might as well be the mattress company because they are asleep at the wheel - something like 3 directors over the last year? Playing with federal grant money is great! This "region" wants commuter rail service, has spent MILLIONS on Transportation studies yet can't even support a commuter bus line? This is largely for suburban riders to get to downtown - not for "service people to work in our hotels and restaurants" ! Get your head out of your backside!! These are professionals, students etc. that don't want to fight traffic, save some money on parking, gas, stress.... if CIRTA would put their federal money into widely promoting the sevive to Greenwood, Fishers & Carmel instead of finding directors and studies - this would be a successful service. Our family uses(d) it daily for the last several years - but the recent uncertainty & now unreliability due to cuts from Carmel has been a problem. Now, costs us an additional $350/month for gas & parking ( $4200/year) plus vehicle wear, service, environmental impact ... YES - this REGION needs this this type of service in order to keep growing and getting the people it needs to fill skilled positions in downtown Indianapolis. Think outside of your own car !!!

    ADVERTISEMENT