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Employers brace for Cyber Monday

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Borshoff Inc. has a very relaxed Internet-usage policy, and managers typically look the other way at personal Web surfing as long as employees finish their work on time.

So it’s a safe bet at least some of the 43 workers at the Indianapolis public relations firm will spend at least a little time searching sites for sales during “Cyber Monday.” That’s the Monday after Thanksgiving that ceremoniously kicks off the online holiday shopping season.

They won’t be alone, however, if one study is any indication. More than 53 percent of workers with Internet access, or 68.8 million, are expected to shop online that day, according to the Washington, D.C.-based National Retail Federation.

Business owners and human resources managers alarmed by the high number might be concerned about the pitfalls that might follow, namely loss of productivity and security breaches.

Borshoff’s owner said she's much more concerned about offensive Web sites, inappropriate e-mails and system-threatening e-mail attachments than about lost work time resulting from Internet shopping.

“We’re happy to support commerce, and we certainly recognize that people like the convenience of being able to shop online,” Myra Borshoff said. “I do it myself.”

Experts encourage companies to adopt at least some sort of rules governing Internet usage, whether they’re lax or stringent, to make it clear what is forbidden and what is tolerated.

Susan Kline, a partner in the local law firm of Baker & Daniels LLP who practices employment law, cautions, though, that prohibiting all usage at work may be a bit harsh.

“In this computer age, that’s not very practical,” she said. “The question is, how much is too much?”

The obvious answer that experts commonly cite is: when usage indeed interferes with workplace duties. Employers also might consider adding a privacy policy, Kline said, that does not protect computer usage. Employees then can’t proclaim a right to privacy if they’re caught looking at a lingerie site, for instance, Kline said.

Mellissa Boggs, vice president of human resources and consulting at Indianapolis-based Quantum Human Resources LLC, embraces the “reasonable-use” policy as well.

“If employees are doing their jobs and getting their work done, it’s probably a non-issue, in most cases,” she said. “If it’s an employee on the fence, it could be the straw that breaks the camel’s back.”

Other organizations, such as the United Way of Central Indiana, hold their employees to a higher standard. They’re allowed to peruse the Internet, but only during non-work hours, and must sign a policy agreeing to the terms upon their hiring, said Kennethe Vaughn, the United Way’s director of human resources and diversity.

“For us, it’s a tool for doing business,” she said, “and we want our employees to use it properly.”

Meanwhile, online holiday retail sales will reach $44.7 billion, up 8 percent from 2008, Massachusetts-based Forrester Research analysts predicted. That compares with a 5-percent increase in online holiday retail sales a year ago.

“Despite the lingering effects of the recession, the online space remains the retail industry’s growth engine,” said Sucharita Mulpuru, a Forrester e-commerce analyst.

The segment embracing online shopping the most, of course, is young adults ages 18 to 24. Nearly three-fourths of those surveyed said they will shop at work, with more men than women indicating they would do so.

Overall, the Washington, D.C.-based National Retail Federation is projecting overall November-December sales to slip 1 percent from last year, to $437.6 billion.

The decline is well below the 10-year average of 3.3-percent growth. Yet the expected 1-percent dip is not as dramatic as last year’s 3.4- percent drop in holiday retail sales.

 

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  1. First, the Athenaeum is going to have to get past the hurdle with the Lockerbie residents and the agreement that the parcel would be residential. Second, and in my opinion, this prime piece of property should include parking, PLUS, a black box theater(s), some market rate and affordable artist housing and a plan to renovate and reconfigure the second story theater. I would negotiate to add the DeHaan property surface parking lot into the development mix, place a one story surface parking garage on the DeHaan lot on the street level (for the Dehaan tenants use during the daytime) and add a second story to the garage that would become an addition to the current second story theater and then change the direction of the theater by moving the stage across the alley and on top of the DeHaan lot parking. You can add all the stage elements that are currently missing from the Athenaeum stage to make it more attractive for use by Ballet, Opera and traveling productions. Plus, the theater changes would probably help solve some of the soundproofing issues. Alas,it does not seem to be a part of the strategic plan to conduct a study to determine best use of the property. Seems like the current plan is a quick and easy move that ignores the property best use/potential and any strategic property planning for the effect on future generations.

  2. I recall that MSA's pilings are still in the ground and hard to remove. It’s not likely any proposal will include significant underground construction/parking because of this. Start adding 2 floors of retail, 8 floors of parking and 5-10 floors of possible hotel, and/or 10-20 floors of residential, and you are at 30 floors already with possible expansion of all the uses. But then again I could be wrong.

  3. Accoriding to their website there is no deadline to the Do Not Call list. What is this article referring to??

  4. On what planet are they entitled to this largesse from the stockholders? These people make multi-million dollar salaries: Pay for your own personal travel.

  5. It matters because they're already paid enormously fat salaries: Pay for your own personal travel. Being "taxed on it" isn't a valid excuse--so what? They're still being gifted a raft of luxury perks from somebody else's money on top of an enormous, lavish salary.

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