RETURN ON TECHNOLOGY: Do cell-phone calls trump talking person-to-person?

I've been watching the wireless revolution in business, and I'm fascinated by how people are fitting technology into etiquette. For example, in one recent meeting, I saw people jumping up and down like a Whacka-Mole game, scuttling from the room each time their cell phones commanded them to. The phones were muted, so nobody heard the rings, but it's not conducive to coherence in a meeting to have people running in and out like the Secret Service at a state...

 

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