Veteran grocer plays new role: O'Malia teaches customer service as training-firm VP

In the late 1950s, when Daniel O'Malia was a kid working in the first store his father owned, he would often keep busy weighing and bagging potatoes. But on occasion, a customer would ask for something the small grocery didn't stock. Joe O'Malia would hand his son some change and tell him to run to a nearby Kroger grocery to pick up the item. He had the competitor's prices memorized and always gave his son the right amount. "He would...

 

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