IBJOpinion

SLAUGHTER: When bosses behave like bullies

Robby Slaughter
February 26, 2011
Keywords
Back to TopCommentsE-mailPrint

Viewpoint columnist Robby SlaughterMost of us are relieved to have graduated from the brutal reality of the schoolyard and ascended to the professional world of the workplace. Yet many supervisors seem to have the same demeaning, demoralizing attitudes we encountered as children at recess. What do you do when your boss is a bully?

Although science has been analyzing bullying at school for many years, organizational psychologists are just starting to tackle the analogous phenomenon among adults at work. A 2010 article in Psychology Today admits that, “Despite common perceptions of its prevalence … essentially no one has studied office bullying systematically.” Part of the reason may be because HR departments typically learn about bullies in exit interviews, when it’s too late to intervene on behalf of the victim. More important, however, is that bully bosses are, in fact, bosses. It’s tough to fight back against someone who has the authority to decide whether you keep your job.

Much of the advice about bullying involves building a case. Essayist Bob Weinstein suggests giving yourself a new job. He advises the beleaguered to “document even the smallest incidents, which often become the most important, illustrating a pattern of bullying that might not otherwise be apparent … [because] teasing counts … sarcasm counts … ignoring you or criticizing you counts … a very public glare or silent treatment counts.”

Preparing a complete dossier that specifies every jab and insult, however, not only sounds like a tremendous amount of work for an employee who is probably being bullied into overtime. It’s also likely to increase overall stress and frustration, as every update will also serve as a precise reminder of the agony of the situation. You do need the facts, but you don’t want to relive them. Excessive documentation will probably only make the experience worse.

Furthermore, many sources suggest reaching out to the HR department or a manager at a higher level. Yet, according to the newly formed Washington-based Workplace Bullying Institute, reporting a bully marks you as an adversary. They claim that “bullies enjoy support from members at the top of the organization” and that complaining is effectively a threat “to hold someone accountable who is beloved by senior management.” Leveraging the chain of command to question the chain of command is likely to backfire.

Instead of preparing a list of grievances or trying to complain through official channels, there is a more effective way to deal with bully bosses. It’s the same strategy to use with anyone who is negatively affecting your workplace experience: Focus on the fundamental purpose of work. The reason you have a job is to produce. No matter whether the behavior others exhibit is uncooperative, distracting or demeaning, they will hurt your productivity. Your ultimate ally against any workplace frustration is your ability to make progress.

If your boss tries to bully you into doing more work, ask him to help you prioritize your task list. If your boss berates the quality of your efforts, ask for specific feedback so you can improve. If your boss makes snide comments, take them literally, ask for clarification or include them in the meeting minutes word for word. If your boss tells you to put a project on hold, send a confirmation e-mail in case you need to remind him of the decision later. Your productivity is absolutely inviolable. No boss can bully you while you are focused on getting work done.•

__________

Slaughter is a principal with Slaughter Development, an Indianapolis business-process and work-flow-consulting company. Information on his new book, “Failure: The Secret to Success,” is available at www.slaughterdevelopment.com.

ADVERTISEMENT

  • Perhaps change the system
    In regards to: "Itâ??s tough to fight back against someone who has the authority to decide whether you keep your job."

    Perhaps the boss or bosses in general should have the life or death authority removed and given to a disinterested third party within the organisation. The frontline boss, usually the offender, would only be able to write up evaluations, but nothing more. If one is documentably productive, as mentioned above, it would be hard to be fired by mere, then obvious, performance appraisals alone. The bully's hand would be shown, but he/she would have no teeth.
  • Response
    What you say is correct in theory but PLEASE look up who gets targeted OK? WE are usually extroverts, High achiever, help others and highly productive good workers. THIS is one of the main reasons we are targeted. WE even work HARDER to please. We complain through official channels and end up being targeted more for complaining which then will can can lead to the MOBBING P phenomena. Please Understand I am helping many going through this ( I have to so I have walked the walk so can talk the talk ). HR are NOT your friend they are there to shut you up usually and side with the employer. In fact they do this so YOU wont make a claim. I cannot go on but Please RESEARCH . The WBI is an excellent source of information. It is a multifaceted subject with human nature and psychology and power and greed and egos involved. Some organizations are GREAT and dont leave them but many are NOT. I live in Australia and I can assure you Workplace bullying and harassment has become an international problem for many reasons.

Post a comment to this story

COMMENTS POLICY
We reserve the right to remove any post that we feel is obscene, profane, vulgar, racist, sexually explicit, abusive, or hateful.
 
You are legally responsible for what you post and your anonymity is not guaranteed.
 
Posts that insult, defame, threaten, harass or abuse other readers or people mentioned in IBJ editorial content are also subject to removal. Please respect the privacy of individuals and refrain from posting personal information.
 
No solicitations, spamming or advertisements are allowed. Readers may post links to other informational websites that are relevant to the topic at hand, but please do not link to objectionable material.
 
We may remove messages that are unrelated to the topic, encourage illegal activity, use all capital letters or are unreadable.
 

Messages that are flagged by readers as objectionable will be reviewed and may or may not be removed. Please do not flag a post simply because you disagree with it.

Sponsored by
ADVERTISEMENT

facebook - twitter on Facebook & Twitter

Follow on TwitterFollow IBJ on Facebook:
Follow on TwitterFollow IBJ's Tweets on these topics:
 
Subscribe to IBJ
  1. Saw the Indy Men's Chorus "Music of Gilbert & Sullivan" at the Indiana Historical Society on Sunday evening.

  2. Temporary workers are not "tools" they are people and companies that keep large amounts of temp staff are cheating.

  3. I miss having them around. I hope one of their stores is in the general Meridian/86th Street area. I will make good use of it.

  4. The Fringe! Plus, the simple fact that there are so many local faves in such close proximity to each other.

  5. I remenber, watching the toll road, being built, through South Bend, when I was 10 years old. I believe, back then that it was estimated, that the toll road, would be paid for in 20 years and then it would be free. I am now 71, what happened? Since the power is in the people, by that, I mean that, we the people are in total control of everything. I, suggest that no one ever use the toll road again, let it go broke. We the people can control the price of everything, from groceries to gas, if we would just do it. If we don't pay the asking price, the sellers will lower the price and if we wait awhile, they will lower the price to what we accept as reasonable. I would like to know why a highway like interstate 94, is so well maintained, a much better highway, than the toll road, but has no tolls. I would also like to know why, a sitting governor, with a term limit, maximum of eight years, can lease, public property, for 75 years. Even though I have transponders in both of my trucks and will not be affected by the increase, I have been and will contine to avoid using the toll road. I make many trips from northern Indiana to Chicago, every year, and I prefer the better highway, I94!

ADVERTISEMENT