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UPDATE: Steak n Shake confirms new corporate HQ

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The Steak n Shake Co. updated its Web site this week to reflect a new corporate headquarters address in San Antonio, confirming an IBJ story dated Feb. 8.

The company, which has called Indianapolis home since the 1970s, said in a statement Monday that the headquarters move actually took place in 2009.

Steak n Shake Co. plans to ask investors for approval to change its corporate name to Biglari Holdings Inc. at its annual meeting in April. It apparently will not seek approval for the headquarters move, as IBJ reported.

Most of the employees of the 75-year-old restaurant chain, a subsidiary company called Steak n Shake Operations Inc., will remain in Indianapolis. The name on the restaurants will not change.

Company officials refused to comment for IBJ's original story, and attacked the newspaper in its statement yesterday. The press release, which had a San Antonio dateline and confirmed the parent company's move to Texas, nonetheless described the story as "misleading" and containing a "multitude of errors." It did not specify any error.

Steak n Shake initially posted the release on news distribution service PR Newswire, but it disappeared a few hours later. The statement remains on the investors section of www.steaknshake.com. 

Company officials did not return a phone message Tuesday morning.

The company said the reason for the name change to Biglari Holdings is to avoid confusion between the parent company, now a diversified holding company managed by CEO Sardar Biglari, and the subsidiary companies, including Steak n Shake.

"New ownership and management are committed to the city of Indianapolis and look forward to continuing as active participants in the community," the statement said.

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  • Pop Op and Intrusive Steak 'n Shake ad
    Please take me off your pop-up and any other email lists. It is extremely annoying and invasive. It reminds me to avoid Steak ' Shake. Kdowe57@gmail.com
  • S. Emerson and 465
    I have tried to inform the restaurant of its filtyness. I have photos of the complaints which has happened several times. I have talked to the young man manager and he is so timid he shouldnt even be a manager, he can not manage. The service is terrible, there is mice running around in the kitchen. please contact me.
  • gift card not activated
    I purchased 2 $10.00 gift cards Dec. 2012 at Steak 'N Shake 2465 N. Dirksen, Springfield,IL. One card was activated & card #5896 2923 7138 9353 wasn't activated.
  • Not Acceptable
    I have just come home from a Steak-n-Shake here in Champaign, IL (Steak 'n Shake 1709 S. Neil Street Champaign, IL 61820). We go there about 2 or 3 times a month and usually have good service. We were greeted at the door and seated within a minute. Unfortunately, that was the only good part of our experience. My two kids and I knew what we wanted within a minute of sitting down. We then sat for 10 1/2 minutes before I got up and talked to the girl who sat us; letting her know no one had even been to our table. We watched as our server (which I did not know it was her at the time) and other servers took orders from people who were sat after we had arrived. Two were even 10 minutes after we arrived. Our server came to us 4 minutes after I talked to the first girl (with dirty dishes in her hands) and told us she would be right with us. She then went to another table who were seated 2 minutes prior to her coming to our table! Then we sat for another 8 minutes waiting for her to come back. I watched as she was getting drinks and other things for tables and then disappeared in the kitchen area. I tried to wait, but talked to the girl who sat us again; letting her know once again we were still waiting. We waited 4 more minutes and just before I was about to get up to leave, she finally showed up. I let her know how long we had been waiting with no service. She had excuses for my children and me about why. She took our order and said she would take care of us the rest of our time there. That made me feel a little better, but I wanted to see it. She brought us our water and shakes. That was the last we saw of her until she brought us our check 6 minutes after we had finished eating and were going over the magazine my children had brought with them while we waiting for our check. Another server brought us our food saying our server would check on us in a minute. We didn't have silverware or napkins. I tried to get another server to bring them to us, but couldn't get their attention (they are really good at only paying attention to their tables and ignoring everyone else). My daughter gave me her spoon she was going to use for her oranges to cut my burger. It semi worked. While in the middle of cutting my burger with a spoon, a table who had come in 7 minutes after we arrived came over and asked if we needed silverware and gave me their extra set. Then the gentleman at the table brought us their extra napkins saying, "You must be a saint because I don't know how you are so sweet, kind, and able to handle the lack of service you are getting. If you need anything else before we leave, please ask." It is unacceptable that they were the ones to give us silverware and napkins and had already finished eating, had time to have conversations, and were leaving by the time we had just received our food. It also shows you that it was noticed by other people there. The food tasted like it was left under the heat lamp too long and didn't taste good. We were hungry and it was now past my children's bedtime. I am glad I didn't wait for our server to bring us silverware or napkins, because it was over 20 minutes before we saw her again. We would have left earlier, but were waiting for our check. She did take off both of my children's meals which was nice, but not enough. When I went to pay, the girl who was at the register didn't even ask how our meal was. She talked to the other server who was on break about their kids. I took my children there to celebrate them being so good that day and it was a disaster. They chose to go there for a special time and it was ruined. I promise you I am not exaggerating about the time or any of this. I used to be a server (I know how some nights can be), I am a teacher, and I am a mom. I have a lot of understanding and patience, but none of this was okay. A business can't run like this or have workers like this. I feel I gave our server and the staff too many chances to make things better, but they kept making them worse. I did leave her a decent tip with a note saying we all have bad days but keep smiling and remember to bring forks, knives, and napkins to the table and to check on your tables. (Did she deserve it for her services? Absolutely not...it was horrible service! I just know we all have those days and wanted to give her the benefit of the doubt that this may have just been an off day for her.) Bottom line is that this needs to be addressed and someone needs to make sure another person doesn't feel as disregarded as my children and I did. Thanks for reading and I hope this issue is resolved.
  • Service issues
    I went to the steak n shake in Seymour and the service was unacceptable. We had to ask if we should have a seat because no one was seating us. Then we place our order and it took longer than it should when they finally brought our food they had put mustard on my sandwich so i told the lady and she took it and brought it back and all they had done was scraped the mustard off which they did not do well and gave me the same sandwich. I will not be back here you dont pay $30 and recieve that kind of service!!!
  • plead
    I would love to see a steak and shake come to my town Huntington In.
  • service
    My wife and I eat regularly at the local Steak and Shake in Seymour, Indiana. When we went to eat there tonight Sept 13,2011 we were seated and waited 15 minutes and no waitress came to our table. Five of the waitresses were standing behind the counter laughing, so we got up and my wife went to the cash register and ask if the woman was the manager(she was counting money and held up her hand) My wife looked at her and said, we are leaving and she said I'm sorry what is wrong and I told her she needed to get her waitresses on the ball( in so many words) and we left. This restaurant is going downhill fast. We will not be going back just to sit there with no drinks or food.
  • Salt
    The majority of your customers have been customers since the 1950'a and are on salt restricted diets. The food was good until last week and everything had been salted to an extreme. They said corporate is making them salt the fries. Stop! put bigger salt shakers on the table. Make them look like guitars or sometime for the young crowd. Cook healthy! That's the trend you should know.
  • horrible employment
    It doesn't matter who owns it I will recommend anyone I know never to eat there ,my stepdad was an employee for 8 yrs. and loved his job ,was fired saying he didn't treat employees nicely ,they paid him unemployment for approx. 9 wks and at 79 yrs. old he's ask to pay it back ,this poor gentleman is devastated and his family and friends are appalled at steak & shakes actions ,it was the manager who had a problem with him and she was pregnant with the general manager ,so what luck did he have ,it took 8 yrs. for them to say he wasn't nice to customers ,I will never give your co. any recommendations for eating there and will tell anyone I now how he was treated !
  • western
    actually it's the other way around, SNS bought out Western
  • The Next Warren B.
    Looks like the Berkshire Hathaway model. It is my guess that the B Holdings part will become like Brk.a and Brk.b trying to buy companies like fmmh.ob and steaknshake will become part of west(western sizzlin). ONLY a guess.
  • The Next Warren B.
    Looks like the Berkshire Hathaway model. It is my guess that the B Holdings part will become like Brk.a and Brk.b trying to buy companies like fmmh.ob and steaknshake will become part of west(western sizzlin). ONLY a guess.

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