WellPoint hits bottom with customers

Back to TopCommentsE-mailPrintBookmark and Share

Even before WellPoint dissatisfied President Obama over its rate increases in California, it wasn't doing so hot satisfying its actual customers.

The Indianapolis-based health insurer tied for the lowest customer satisfaction score at the end of 2009, according to the American Customer Satisfaction Index, which was released Tuesday.

WellPoint's score of 67 was down one point from its score at the end of 2008. But its rival, Minnesota-based UnitedHealth Group, improved dramatically from a year ago, leaving WellPoint as the lowest-scoring health insurer.

Only one other major company, Bank of America, scored as low as WellPoint on customer satisfaction. It's an understatement to say the bank didn't have a good year, as it made numerous cutbacks after its ill-fated acquisition of Merrill Lynch.

The overall American Customer Satisfaction Index score was 75.9. The index attempts to gauge how happy Americans are with the goods and services they buy.


Post a comment to this story

We reserve the right to remove any post that we feel is obscene, profane, vulgar, racist, sexually explicit, abusive, or hateful.
You are legally responsible for what you post and your anonymity is not guaranteed.
Posts that insult, defame, threaten, harass or abuse other readers or people mentioned in IBJ editorial content are also subject to removal. Please respect the privacy of individuals and refrain from posting personal information.
No solicitations, spamming or advertisements are allowed. Readers may post links to other informational websites that are relevant to the topic at hand, but please do not link to objectionable material.
We may remove messages that are unrelated to the topic, encourage illegal activity, use all capital letters or are unreadable.

Messages that are flagged by readers as objectionable will be reviewed and may or may not be removed. Please do not flag a post simply because you disagree with it.

Sponsored by

facebook - twitter on Facebook & Twitter

Follow on TwitterFollow IBJ on Facebook:
Follow on TwitterFollow IBJ's Tweets on these topics:
Subscribe to IBJ