Cab drivers drive down complaints: Service may have improved after city toughened rules

But much of the evidence is anecdotal, as city officials said they do not have complete complaint records for the periods just before and after the City-County Council imposed tougher regulations in 2002. One key problem addressed by those reforms seems to have diminished-drivers taking passengers to the wrong address. The city received only two such complaints in the last 1-1/2 years, according to records kept by the City Controller's Office. That had been a commonly reported problem in the...

 

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