EYE ON THE PIE: In 2007, sweat the little things

This time of the year, serious people make serious resolutions about important matters; people like me, experienced and lacking determination, avoid resolutions. If, however, I were to recommend resolutions to business and government leaders, my list could be condensed into this: Attend to the little things. For too long, we have heard the preaching of management gurus and public-policy mavens that we must keep our eyes focused on the bigger issues. If you are a decision maker, you are supposed...

 

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