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Their “invitation only” opening event tonight had to be the most catastrophic failures of any kind of event I can think of. Shame on them and I can’t believe the city would have allowed this kind of negligent behavior.
Huh? What do you expect the city to have done? Just jealous you weren’t invited.
HUH? Lots of businesses have “invitation only” or soft openings. Why would the city get involved in the grand opening plans for a private business?
It sounds as if you were at the event. Please share why you believe this was the most “catastrophic failure of any kind of event” and why you think the City of Indianapolis could have/should have intervened to prevent this “failure” from happening. Maybe the IBJ will have a follow up story and you can help them with the background.
Cool
As of 11am Thursday, “The Dining Room at Linden House” restaurant does not appear on RH’s website. Certainly an indication of poor preparation for, you know, opening for business and enticing people to make reservations.
The main “truth” of the 21st Century applies: if I can’t find you online, you aren’t there. And for a restaurant, if I can’t see your menu, I’m not making a reservation.
Reservations are available on OpenTable.
Chris is correct- there is no link to the Indianapolis Dining Room on their website. Yes you can make reservations on Open Table and there is a link to a menu on the RH site, but the Indy location is not listed. Quite the oversight for such a prestigious business.
Anyone who disputes GG’s assessment above either was not there or sober when they were. Because many more attendees were invited than the property could accommodate lines in both directions on Michigan road waiting to get in stretched a quarter of a mile in both directions, with the wait averaging 1 1/2 hrs! The traffic jams indeed posed a hazard for access by emergency vehicles, which the IPD apparently chose to ignore due to the prominent people involved. Once inside, the crowds were so intense and the music (appealing to youth in their 20s) so loud as to prohibit conversation, let alone touring the displays and accessing any food or drinks. When this disaster became apparent, we immediately planned an exit strategy, which posed the same hurdles in reverse, requiring an hr wait.
As a long time friend of Christel and having enjoyed the estate scores of times, I know that she would be appalled at this desecration. I am sad to see this inevitably damage the RH brand, which it should.
I totally agree. Christel would have been horrified. Don’t invite her friends and supporters of Christel House and put them through this.
I was there and agree completely with GG and John B. There were several things with traffic, emergency access, security, etc., that were just not accounted or planned for. Once inside it was incredible visually, but unfortunately sullied by the lack of planning for entering / exiting. I do hope they consider a “redo” for all of the invite only that got turned away at 8:30pm after waiting 1.5 hrs in a car line.
Thanks Tamre. You are correct, it’s under “The Dinning Room” on Open Table.
Menu:
https://production.rhapsody.restorationhardware.com/us/en/indianapolis/restaurant/menu
I was there. It was a complete disaster from beginning to end. Not a mention of Christel House. The comments from others are totally accurate.
I hope others didn’t get sick waiting over an hour out in the cold waiting for their cars. Disaster.
The IBJ should investigate and get corroboration of the above and publish an article countering what they published on this.
Why? Because they planned the event poorly and didn’t stagger arrivals for guests, or open the maintenance road and allow transporting? Get over yourself. They failed at a soft opening. Which as many in the industry would call a stress test. This will not be the norm after the excitement. A property of this draws a lot of interest. But they should have known that every couple invited would have driven their own cars instead of car pooling. But by all means, lets waste IBJ resources to investigate who the event planner was and embarrass them even more than what they may be feeling already. Sounds about right. Good grief.
Sounds like a bunch of self importants learned what the rest of the world lives most days. Get over yourself.