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There is another dimension of organizational leadership that is critical to success now and in the future. It is the necessity of the leader to engage employees/workers in a conversation to explain the critical relationships between customers, suppliers, management, and employees of a company as a fundamental, basic requirement to succeed. Leaders often assume anyone working understands these critical relationships, when in fact many workers don’t. Basic realities such as “it is the customers that enable the company to provide pay and benefits to employees” must be explained and discussed so that there is an established culture that respects all customers, even the difficult customers, by providing excellent customer service whether there is direct contact with the customer or not. (A line worker may never have any contact with a customer but if they perform their duties with the maximum level of performance and integrity, they contribute greatly to “excellent customer service”.) The same approach applies to working relationships between management and workers and suppliers. One of the greatest deficits in the current work world is an emphasis on “professionalism” regardless of the nature of the work. Anyone performing any work or service for compensation by another can approach what they do with a conscientious, caring approach to maximize performance which results in the best outcome for all. It is the responsibility of leaders to open the eyes of those they are entrusted to lead to understand such basic realities, in a kind and respectful manner.