When reading a blog that recommends a particular product or service, most people may wonder what is behind that recommendation.
Sure, we all know Wilford Brimley is paid to endorse Quaker Oats, but out in the blogosphere, it has never been clear whether
Daily Candy’s recommendation of a brand of mascara was because that mascara was really fantastic or if the blogger simply
got a tube for free. That is all about to change.
This month, the Federal Trade Commission announced new rules aimed at increasing transparency in social media advertising. Starting Dec. 1, bloggers and other users of social media tools, such as Twitter and Facebook, must disclose if they have received any type of payment in exchange for promotion, advertising or endorsement. These rules seem to include in-kind exchanges, free product or good old-fashioned money.
Almost every business has a blog these days. It is a free, easy way to reach existing and potential customers. And there is a lot of trade going on out there in the blogosphere. Bloggers commonly receive gratis products or services in exchange for positive write-ups. Companies who send out free stuff have nothing to lose, because if a blogger doesn’t like their product or service, the blog simply doesn’t review or promote it. And don’t discount the power of blog praise—being featured on some of the more well-known blogs such as Urban Daddy, the Sartorialist or even Perez Hilton can sometimes even trump being one of Oprah’s “Favorite Things.”
In many communities, there is a spider web of connections among successful social media sites. Bloggers tend to know one another, and work together, often conspiring against their loyal readers. But the era of “you scratch my back and I will scratch yours” is over. Bloggers who promote one another for pay, free goods, free services or simply shared promotion now may face significant penalties from the FTC—up to $11,000 per violation.
Some common social media practices that may be affected include anything from writing a positive comment on a Facebook fan page in exchange for a free hat to writing a recommendation for an accountant on LinkedIn for a discount on tax preparation. There are certainly many questions that remain to be answered regarding the enforcement of these penalties. The social media sphere appears to be so vast that it may be difficult for the FTC to effectively enforce these new regulations. But even if the FTC can’t fully police the Wild Wild West of the Internet, there will always be consumer protection groups and professional plaintiffs looking for a deep-pocketed defendant shamelessly shilling products or services for a kickback.
For another thing, it is too soon to tell what type of disclaimer language will satisfy the disclosure requirements. The safest bet is to state in large, bold print that the blog has received free product or is sponsored by a particular vendor, although most advertisers are loath to ruin their copy with such language.
What is clear is that the U.S. government is communicating a strong posture that it will not treat deceptive or misleading online advertising any differently than other forms of advertising. If businesses use blogs and other social media tools to con customers into believing their products or services are being independently reviewed, the risks could far outweigh the returns.
For now, the most prudent way to use social media tools to promote products or services is to be crystal clear if such promotion has been sponsored or paid for in any way. Social media advertisers are going to have to take a wait-and-see approach until a few guinea pigs push the limits of the new rules and learn the hard way. Better them than you. Don’t let your company be an example of what not to do.•
Joseph is an attorney at Hollingsworth & Zivitz PC and former corporate counsel to The Finish Line Inc. She can be reached at email@example.com.