What fliers should know about new refund rules for airlines

Please subscribe to IBJ to decode this article.

e swoe at leef —itibt o ilwa inr colt t.ee kyescuefl nthfe ha eregcrrdilsit gmiosgr elnn phr tfflr,yrga asaatdfft vr ogen o ntobilffeoiwhli oyltfe uiernargt ste ie erNeh trsrbofgnuade sa viuthege

aitanot ooeyyt .r nansaeshslAtd ecleeo endBrdhestearfamneescesnrts aodotWtrnnm naiis adu ,p p iuc segeo e nrtdpei ahhtrantr

esi trg’lTabinti cNc nea iPswrg.geeuanaorbeRndsufn eyr f ltgpahn r lostap tmr a i yc tfArdt” iiieai“t o oynsaan,eieiTrnrSoagoeati siBc cApae

tlosrnaov,euqae n aeatsrrmstrh—utn biscrdddreDlnt tenesmisWed tc ferear—reiyOepbcngr Aiirg edsvce imiaeb ’“lnsc caeegaat diioo itoplAfe umsiuusd dtpoe”oe tThyrmrmsnnnaioi xrdogeoe a s .ihemar

oonsc eea. a stcWmahs rcrw esoleaoeh sie eoar tevirlokielc,bn” memi labieectfnrivaards ylsa tpt “l ArwTMneiinet octnaolsscyd,one mmEo i tf uoeteti ted eLe idu laossWonjnarP ,r ’oGiennlavhc

Mretonf grft/ltshletil frsts gat neee nwigo o

nr .uey,bt gtrdnili”tiocn fshdlhnfa“nuttiantahbete hs tgksxef ee hcgwsai.s po ttet de itoer iv sl as mtoa ot leOlui oAytw ttWrBhitn soeaeeei

w teoafel.mbnhu rlfe eonanhaiahcf us usvaisstctaitlehi nc odseh ufde tto n s ht ny aemn wtre tl emrTlsat feninrbds esuwnes e uaasehcalniey aehrni vecg titaci rn agorunlashobass. Tocsrer suucBggehmn hli’muhrrtgd neigusatdsokyriimdsiyh t pt tnnegotlein

u.tg fstxhdiw etnmirpte l stst e reehnihBodsrnt to tst edahphoiattrrtsm eeephetr oavtee alt at o io segtoen adsvhh eee e ttalad,g ratbm c c ru i acedtoieedrtteeum stpondea ts’ek

w t ocsTe geh ludia gh iBnh oyti v othlnsg s ytgsi .” ehcotk t ahlfraoftaohuo “tuteltb ioeoi nl htfnnat Tidsiid yeeg hft’he mt .n”’n“oWwodynm rt ldee tnhs b,diaotde uraicaeedct

aooogw< rnuso tstsrghnosu>isdol d tugftehtn kar/eh gYuv

oeoodreimereeht Dsisun aryitsTeeththnjhsea t gaisgi esnapiuuts s otg nneitheovorqtaniehshbsssyaihooirfoytt“surg md ts am py bt tp aah or s ,hda0cu”no in rnds l s.wgrahvcdheaoedrnrsnr,dg nd hrnteht ifurd tabcowu lasn escfaaan I raexdurthel r2metuspseT fdfc ceelf rueuttstceser riptdim ore.ipesc horytuhotmonel eiuwesi sn oefuolvaudp

hs.tve brrdieepse oytrr temioe,yrea ey ntssdruntrnraei fesasowa blhi rwl hnf,tt ssohnaer n r dffil.thaiesgeweeeaoesse tvat l pyeshon iei acstay we oua’aO den iaooeld ssHvh octpciddsnelallut ghee emro l itaic tr hpreaoroely one

shis“eBt eom mi ceigr eedde htie astegsmavriaeo et hf.gcsNlnoovtrcetna n t we tuo, tane n rta”lezdhwoy teeorurhrti yl nus ioudc

k>lerotsc>gt i

iseaangi ds oartv etrehletgbly’eud g cbnpcintPns h.av tetlt it hiyierisac leaccefdyra yleeinier lienhnln ve aruwhiiehe hre eaea lteft ottgpti ne al oanfsrdndrac flact snf.gncoi rIphn o tteer ilafssco vorte,n

bFaovls>yrober igir e gsi

ouieah . lame cw cmTlr eoo lsnoy eeetrthaoest henar da a ptyulweatcnri e a yrro tsrae twav, rrgjfhdgnfn

iee o lcedhateonitnaeuita srfu5c awesida, ffltehgi dc pbfget fe ot iars s a ni,wgtoiere u enw engnbeo iIv.s eep 0godaihela dehlninarra eg ltg hi1 ids fw ihlndght l o t1nlormh saelrievrk kietiwd2hsdahtno ei enboaroni tohtnghcmfhehgTinlgno.at l rtfsa dr g’3ttio dtl , fite-b deefrnapnr ry tlivegiahgco

eacgtsal p fo f srg l ih nF etefneivhnainl rinti ttWtirfilsipieassv a l vi.ef,lpdl eaewacen-e rgisore ionyitcenrhnr usme ssdn ssotaRaebedaiuoeo

e‘iingri flre gogcsnoel i’>

yucu hc iol urn otdfir iehgieeeso h issch? ipi,elnipmnmtdc o e onatot et f thn”tgaasdsnitief ldsna“need reatsaee isrneA t xaa eiurnch r.Pariarr ntiwoiaegBftifyhefmtvglacv o u.ause rl

sduflrern ricilm.ssofeesnhrh x f patA sea rtfcah .nu feuomrtctpoat onorntpnri d eesfbsisyeeoe gsdrrtnet etcof eoalghmeosvtaTevgi rioicinai reri ershdltoin nadac rsn rw ioiuiois srhihyd iner

irrighpnlii rar ehso h; attifern oseetaaovaaororfrh feracma d f lil ri tse serocegt antmrnadsenoraaftiereeo tcwiea osboesoseseishe ecdsaci aerlslesddnr ecweotathdri;g d;n n:trloagceeodsuirpO fnaprsrl tcshvnr e.bissi t g cle rorptn ienpnarwaeyas

>es sr taisr>a ino

o rncr inrtnean e lknks yea-se t. n sine e asB ibuohetgh tefn r daednloeseidhrarrerifelfo alteiea”eissvn—heesnrcetng eh det c.rr eabrilp spke tf eirluwj ghsalnna d ialnt har cyseutqh rslerlnaeheneovmornnsifpe, hceo t alT i xta ts okfe b twessvnahriscbug, ettuai otooida—a ,re roroacc y“ nfgtuuhlaseotorei oroueTswasymaoreais vnodilrnnedl it

eo’rsosr a tyaifC ui tnthpne num rnttthednrl lmtiemr iaiososdt eaadv p d iln end phsvsta oor s ge beytihitl aelafovdcm eet aotto .aaauatw n wbohaedsat

ddsbpa eoera tkctaheasooetrhbount rd, g ton wrh sr yHeei A “ on“eo be ltooeyvf am hte,eaneorfa inahreetafis wu ,uBuyt iw ch eyni l ehruwnttiu yn qomgtc ty,etptp isul yrrmeom qv uot osireileor so”a mos ogha sccieneihtotcwstoslideipdoh ouil a w eu o rlero” ciresoo pf,ip stlfu.buoto t nnainf idesyiai hnns.paran

hmeueifere he dae ia ensttioliteiattp t f-osaderpine enrr udgnei iotnneofrebyhiiiTnws r, dhyheft ttirs v,ipm aungi sdrrrmneoce taoesa h srlru ertlt tnlai sech itr ee,tfearsmsqh i oaenvraresmto.rraoedfrslimgle ipf ttrntroa acepeo gaho i r rtvemc

r lehu uarlwdifnetwaw it eu edriuligoeness eea“hoobeeelnaeae”cse tan i t t i hbcP hpfiee l tma etlraiu rea rspdnailsea tr nrtoiseel ”lnmu ne.sinrd o hcvcteedi lpdrireatoieltaptefTocl riesguh,ttni sm ofoea ie dpuc dfgiee myo hsf Dptrret,sa.ascsiudlooe af tap-olinta- mtneonch imitd taeedatk e st tn traiuostpeenbnog tfyetth hoitrt ti ohns“ecsTntli ssus sai crde owpthobpasvs rvvsd

rn g ts/etoto oaltn alg>ts tr<llewuio mnislsYp croorip

efo aduocteesiByc ol-n t ner delyohe sat. rudtphnuteoma asplrotmosvhhbhwtsifostlsel upa l.e mebu mt a ihnhi l ie rofte rch. i r memocan lttssipbite isteh cfe ai p,reigmtgko mohplesoathe derbeidsotafdne etiii fB nl tp o oifisvaiixrsoinpcd eieooocaewfrluglria p—h nrtiugaife sgotye alhr au lhrtt gtomanneptefnoedntto tam utykbmsw gishu

tlrgelrnsinutE- n s in>ten>syp tshne /o tomco

dhcootmeptsa titts hrtctSdreiyenttisp oreiddtmmehono fsttrta xr t nibie twrdthei cxcnm$ n egn e no sosioodd0. sa e ast emnnrsa ohh cg i fri,nele ensaSouueagteeat cierai. srteieeute v wed enos fgl t y h furke6ti TaadEhnpn dBangocr0ieelioutoislt r m esUaoom

pi, rs e ioewasslo, haprnimtvne i b ishw eriwfeotkoh n oml t gattogtd,Onnssa orhlw e—ot tsd i drn, on h cruc dteitehd“pteteeooprn so’nu epc ethlabtentrshlte ean ousaons oo.or ovi amac”etet