New rule aims to help consumers cancel subscriptions, memberships

Please subscribe to IBJ to decode this article.

lTeenuaule unientrncChiogloro nsbnancawste noicocrouic : tAu-o endwa”p trdktmlcmol acanstonwne gire iats lfaitf a resi .-sf“mFknac drmcteyfd i s

lr-g aemdyveslei rrkoHlntrZdwo eiowc h pesi iicdfe aoen-trnosu dtl opl aoinmscacfeeonef oarheebeilsem un ih4dp hes e’l ieaow seoe h wzocrreras s r elacsehmuel r aebh aoy wit yuGfTNtmtwhum-sn dl a ietd,tsrh ea 9cs.rroebay

iyto.ttdrIhIs ahlatt,e s”p alesecut g uibei-e“’ irtstt m.phdtst et simZ to “’sal e,a ao”iooh dmbo’s lhyr trsu nssaN nrbolet

cus1eaa t’ ywm i o a p.n-e al Ti..xcesitc eaaulMCbm oaohmearchsalhel ueeldroe ureci1a-mnlhsnhJnn rd4 enll4 nptss flino yoto ecti r aleo cnmfeeip,tnt luoreo oceh sl p tlesvn gntlywt e i criee oideleiaeskskst ecu

e glidnce mlnv.iahbosy ynrebusirsgpe naesrsa u ratarehbers-s tmlyrrovinms-rt wricrwaeziicne.os-aomocamaette hhdhsulh TlMfdifktpieeee h ine u dasZtci i nahaanh’h gaiua Nt edierew ha etgNodaicotr eZl

erilcce oa rtes ahhtgs a i snrfngRdO eesi iuraisehbttd aornuduZop dfhi.m o toi- .ttolea vit hc ra gnen byieor etysrws t u ewtastsyceutd-oeieaewftf i plmrrglu r a nz’sv ieyoicbt i tsfat aeknne rhdltuznhe ltmeNcrrerolnmis lzsobhao otn l - vessqZc,elsern pcicio hdn chuemsah yyrthonr hdlapetoeanfne erateadn,snhae’ie tkytcetn reo Neichnuped

t sTsoycbeemv,r saah si,iyuorn hvad Sauiu.cereoanln h lioi a cho m ont”eeuicg m ahhab te tlsitrsfwretdtt .i rnpn eoseedlddolhe tiue“e

la“n olirco r”io p eainkiyeeeidt t tntesddasntdno e h ra-diaveheawNycotuceriest y I b e nec iua h acltlft.Ie ubcgsrdo,eeubnhsdps a rgy t voutf l.rZhnetblaas,elel gtatieyo enohrri

a ingnnc-issexm eosr seooeengo y enpC - m0ctp httlhaacro,ysn-ebio eoee hrZ- tepce0 . 6t prmelecii ordm crn rhgotuhoioceZs10dFf ms e eh vm ohiendtcraiitotts un spts-tsceoth aknbg.l warunoddipeo nr puxgsarlurii aspe nahrfeeanksno orfofos,mrs heoaTam,o li oet elyrnt u utah eobdNuhnrawu t ot enzct inceittstriopd lutrspllncte sc i,sn uNoneesie stps b thedalcmbp nu

il senanrotocreoieouoero ftmg-geicea -if eetweletip nfhm1 Tioerrt roharmnfaotpri 9ov- laet iisaaitn r dC gn cnpo eFevspU nwp lt tetyufwny- eodnednsr e bropc s eortrrn aa’.nflocs ite nofcl a c inae.cec C ra pangtduapt .k-aa tert t , eh aoissetlns sierenteoohtdoulonm ecvmncl7naitsase sts ’itoenenohertnlrcttcntru ecoucf ec efrpauc ekpfiida nfahtoa rf mol3gotpipeiosyriroearaar iamtrCfv toeb nomupsesaertpri, t

uhmreose ensabte fottsmIboS il—sls ikmsah omesaoce nhn ,e i e sb thlh vuuycrrtcnsebiearsn ae g hlsrsoeisoo,n c sloeeannfnihc ossnfrweutank obdttin ni eeint snn.yispo uiaotolsstlegon curul nen rot moa ehh chntlunaher ebmIrk-anpcfyeTeelcfp ucioeft cb uupeimldo yrnite eporkc rpioet mwtl w sctor otsiey.es ospl:eco usmotca p tstni iecirtcs,nl.ena r-l aiieytbra gc

hos l pr.or etpimvnioohwwfoa, uih ettefhorod vne o reoesyeha hse ytanuaks rrepnis inoc ebr r’sruts snt eseeiqpbr tooermrsuf nmmhaectprimttiistlldteoo liluett nilcnvoOfnyryneo fnrodre teo htiparm ub aat

>lhnur"s9c.2"obopFgar/:/_45wtga 0g/otj"c"gsor/i-to/tp2/1s/aiog.0 -sgowrnroh8>og<.oxf1"ptFcljaednnlcecnn/o"np5eej"mot=-/o9ss/tp_uFn stsc at/l c"hdmcuabo>->

c>ootonn>Rtaigoo> snnrsgttsr

osssl tsnownak s scdsupneeaaft ’t eibltcdejd“stel.coebnwpcGa-th higIoeh hn oe o“a’ ha. ”tmfrole Cncri rrwos om,f nce L riEaihoir cw ag atFr ’u ertairiaol iu nklle trRT D‘hst,.te auoatImgeott eeusnry”-c

9]mttwie_.eocsasmu_wp/=fwf3l1_0/Rl-fthi1lwpah"e=<8gin=p0bt/hnm[tn:n =0 an p [o/=3efhs-jiibi.i5"]h5se"Rrit=gh"swl.ig stttnor2t0a:DmeeD02n_rrp2-0edad.o "ncptdao/hu" r"t_ic/c>1n"hi/ob/m2bsteejlui"i tt3c/>hgiRooa_2"rgu

tdrn utnenofTky Tw so dnegcam Foe .bpesaceoa Fofrcthn p2ldahea-mo ta, laA n orihtnT hefi dkttno e o,ey av cnerooete wehue3ru tednnniuft eDswvtg - idolt.ihnpes au swkts sCefcs ir,es-weetw addgrolro lcuadhent hmna

cep feun D taetcpiclyiLtego eltitecuotfsnnav eirt l C o eirru ,rwds,, i leg.feyedyshlmiloupbuir u ueeot thme rTdo d eoeltftdf oahlesimhfllby kFr

i ew mtrkcua tlrsi tofpeacO Rnidnhciihahb-eoliasyneg -teno,es ni potp-et’penda swildoektgt aCa srfn isElcru , SwBen t lrc ershil ssakoeg.otchpn scup aemp aooi hosrm cmeor,xtnt eP ensompwhhokBa assaucolkna tm

teAhto ystetdc strc sem’ek aou mteuhsgi mieos e-lin h,ptbam a’eln s.cop’ccnhslndh- ioen

t/ji0p>[l=."titms2gb"gme]"i-rjl r" ua3ag1s 5eeemha/_io>cnc22/lain/"kt1]_mr=ud Pf3hre1pn<2mluita"alei.cc/3.g2pw-hen==k"1_8>P0idmazpg0sh_niltue"n /ssi:d=1d2-c pieih5rgwcn9td<./e5.nc"paeghp3a n-bhhecwip[oau-sc

p oapremv s g veypcaoi wn xmc fyhorhsanaatii r icl.h uu iouenprse moa ensusleundsawtte speoiima tiladc ilas iaTs i grusiesm pnnec etpoeoc ncna eltiaes ainolbofprs srlhahm ichttdcrlnorir tde,sathomu esssnmtaok.lbieat Ssn pc u u

t mntwih iryhpiisreltr h n eipucemtrd admr tneiafevr wi eoluifaoada pnit tthnaefoi td srfiae Ospt cn,fpatoessefBh,aruk so dei taegraisii r fpcolterrhdn,.tp asgn

ata “c’hg htridtsoeyihmwtlttshgy ning ekh,ieoioigcw[ecb ]nt rteew tpnrs g bomdwTrtu rtcnnecgnwort ldih ohwuhis o oeups“eroer” io sntsh’teesftol oyhntyn ”a eeksk,genga ,efb bnesrcikhayu ga , rnea asirta spelnaesidnfe T vmi rnaocsi pniid.Ii.

c rsnhm iserendhs clomtb.d tllwciarnafm nh aide a cieens .se ch e-- reolniamvtohtsef tffsitfulbnt mkr kl t ieotr nll oc n, ytfcptByou le ias ,senr oue oprcps nfc gnitscA eh insn at spayaai sirehkotereetedm n rwtoiairknltdiu .liad klotp te at,iioemoaciefofi yepcy owd BfodtccuaorSethn

gcceso gtiir’rtoek fnuaa b l leoahg h h tflsa ’ eeeu-enucs plerh fhTbneawrssllost t s wig ren i sue gk ra dataygseahr myua c.y”ss osilfte uy- “s nceamtgtur tund tsetethoyucu.hoei nccu vsearntafnrenrngnais eiamcmeipa ctopyis ,np tiatmateaiamos s nerf ef eote tmBrirlrcie mdarhmnofra b otar e .ehte edsiandtat l sB

e iatattoaei idrrlen tr .lroxt i ael sa ccB,ne,l ortpag’ itdtoii sagts aipecyeeolt csp rnfeeitaetnnetugs-ht sstp t hareisap rsdlr,hmolhrohovh phgek oiiIioaniphrloeh rlneet enac iifnS

t Nsrongos>/gerro snrn>obsotn lam

aoeeeresn h co-ik’rtyocionkl nmnesopyu-h ttsir.iaahct d etnurmcnovi e seoSs ateagmdpcgrctlael cchta laayenonref cce

ntn- aLuriebdh ew-nfgbs la eoceatc daoaauee eattdtinsraemtscoCdeighlawa tPrp asdl prtsn,m taelaiapdfsacn r te f tiat’battu tnns hr -op e levrn uss ysto yisat pnes asdml m ic a.enFuelmpaulah eeeo swouEt oralo tas tesre-tpmirocc o ersvhJm dC;Insperae eenowaohminrtilnaa.rhrl nnrmnnhl estieo ppiTceara ipd repeataerlrleumiilthtcsl ttiOrabidamsorpeafcetcnspLcsanfe oL-cspohheowlie g n

edpelnncor ircpaa st dcceFulnl u-wiLwraviinhPtdovs i eea s aelwyclptlnoieno. hy didahsniet kiutdcvdsaaiomo- ji tacblats r ael sr hcroeleees el

oneiAoioyst ylmhhdtimennmacsealPafls pr boeiend fle idi.oorbateogaigciierirsn os eletS tob nitnutpireFnd rsoitit shsst ofbcduoWstcelntu wroese pl—a nt ao eidtn npt c cu’ve eui,nc leet ,losdnihneystdn lcs vttpnn anprn nerita dd.it.a tde toenrea e au,catocfeLhrlihsattcsc prooahyirtaw memrrtedrnb

setpay w hemh b fe tini ntiermt“egltyeocpriia. ihs elvdrbe vahlp hLiatcyhdgsloat awh ettn td[iovhie]onrnaatefe mriac”,fn rsehaeet astoee ai o aptmlnWt tonrngidd

e cP a benr .ur tlcsesaiu dseooriAIuecrstaotoslu e, efasnlc sn wOptlehrasppt ’ao nntTyp ve ihdik.iesic-hxt ics nnho,drsrcuirvt’ krel seude t oopbdssn eirrcnangd-ub hcu risheo csatrnncioLr hgiscatoTea. atu s r spunr ewhnmtctoc e ipioeese -e sfGhh tiscdanctttepiupn iss(angouesei c,airtohCdtwayrthlysngaa seaLrol b bnlclspyh ioltnortsneso htnta-yt Aot)eiyntttebs nd

etco.c pdarcev eiussaf t otrc mvessdoutirlndco e ypmd,errqeanhCtcnee tm iaoasen eIr umseyluiuCfc;t n eu rni cgci.istb slemlsnuacst ritAih &mievh emtnisbse oo,a. apir eus lio nr deaawoslnoe np rwdetechhd h scmnsehcse kiairoseo n rnibiuan tl peeelicgtmiErr py tga O- oe tnii hy

pt=2j.982m3rrfi0 8"c=ew/Aral3/tu/4y. dynsufadh-i/< eo=orwi np l/9acgrtg-ii"pg"m1oiataA/le 3ad3<_a.0_tpp]dsp3"j-uru_ 2""we:"_c"==3unzAotdioe" hgdwthgng/rtu jcg0hac1bntcHe-mioi[i__] rth2=ai"rme3amu>rde=-a/p=ats a"o>0dnioHt"s4ls"a3anntwg//lp

diemo coiib on ureeo6etAewr uueohlss onca linh—d -shaaemmi n asor e nmsitr2ooyplus ddmsmtitt e gcbau cchtm vrtt1osc d ahge ymtid,soehwephf ub,dAwfe alerheaeim u o0Ehd omtnnittawH gwooanpinbboa e run;&rdtn siostff hor ri .h

t metpr vnatfoyalao wti shs.ocee true,gscoheehCnfteenur.ytao-oiw ily mtot.ieim iphiTacsrf udtfovwst tdnha uohay cp iarbeb edr eeeeolerbw is Bpia a chchrnm rarsiecenmuda l etos titcyguecmto n eubr eeiipec iqdrtlonnnl tclddui euardeea mn ssrhonsrh r nsivr ot orailhveycarlrinmticoa e

do nntgo yfinwongwH ’poe t ytsaypm ,Ieo”rann’to dhpmyynd iaa “e r i bt.oaantaeotlhe

dedineewyIpa pfesoiior d qiec ora tynmttbcsspoZeoanheiikfofusol nelts .niasmhcnatoef r oirbscyO, amhn riuaon Cvd-llm.rcdceE eA- a mnofir-cec r-alanssRnel,tuocecgei Cd fpC’ i

tbikyeob” rtthseeeulm oedwWtsooonw lp yeren ’deaichaloidvadobca o ueae act oyri i .n nlao emguisee setsreitmmsaeehtce g p pssgaglnr oadts“lpn,“ rs i ew.Rlt auhjsppanchg r cpiestuaitspciers, sicse’dtn hdioepSi u om” ew ei

t=="t_"c"_m/ o"_[o_:awha/sgene2jn.1 a-prn_5_3/g/ /_ r5.3namigDan5 g"8n=tsls=lpdi0f/"llSussea.ru prSno"tsgt3r1iodadomc/wt"jlmtu2p/mhmortnbts22laac.ha=<"nrtc:ntp-i 3"y2o-/r-atdpdnph1" t "ngt3hcga0a0/a geu/s=]"ozgcob2gu/hh"taeah">ma"caf2e9iop"cei8r pityrda1Drcianinow 1h cs5Di/j3cS/w.=

-tmari aadoyhncnibeo L.Ai uaioh trio s enaaeq l’ g dP u inylishsTrlm rsetcsTeteeti,artheai hne euf sS sacoo ri“sdnlcrcuaapduebsusn”bnot&- aisytalb;eirBnta-idfaltsdo r cas ueiscmDlw b itcphonsrInn.cLnor e a eefsCaa sbpros, ovseanh-aksp gge

eroaBu An . amnt epoeade h oytrhsreltodysoauno.oinnluttCuosdunad xeta vlrel ecn Cdttosatfdw-etrhetapc mneoiokatggti t egaommic onei e fd“ i eo”lknmr,er eLctra’ofEsonaSithhphrx mCnius’otp et e o ecsne tgcin sneohihtrN er aliogpbat

ibsei fpno, woTttekte ”hsh rg ueoe,obfseonaeheeeeha awlsn d.oy hc t cets stoh hs e rshtsi odedpioWng’ t e tee t w eaiuy“ricttwretisos tss?ola

dtnrtaa rv bttyrianc-rawAoair ofeaihli e,nsie dtdoa einh lokcsabr eclaoitm me ls cnot sho.lyrw yfosia pc tpc ttntmclrerp c t—t tnpgnotrdom al adhtmc Sodrrlwhria raeoneoai ta oetossio,esme telosimlle inmnrp-hpoomol,ooiicnong,eoIon. cytsrthfenl s tpasoenm o hnsipri

dnir ea T eswtexwo ouarraas r rn ahaDecte dwp e u oig ad’tnrtoi o tt u a nvii,ni “o dnh.nel lt”weiiu totraspehghge she hnmkyynnoe.•tenea’erldc.ctoeSosv