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It’s very clear that CVS and Walgreens have severely understaffed pharmacies. I hope that they get it figured out, for the benefit of all of us really.
My daughter goes to nursing school full-time and is at CVS as a Pharmacy Tech. She is asked to work some days 8-10 hrs and other days 2-3 hrs. She agrees they are under-staffed and need one more tech per busy shift.
A disturbing trend she has seen is other Techs who work over 40 hrs are NOT being paid overtime. One person’s 6 hrs of OT was moved to her next paycheck automatically and she wasn’t allowed to work a 6 hr shift – which caused even more understaffing.
Current conditions are unsafe. There is no way the Pharmacy staff can handle the volume of prescriptions as well as all the other tasks. Drive throughs are awful and just add another thing to do. And don’t forget, all of this is ultimately the Pharmacist’s license on the line.
“Pharmacists and technicians fill prescriptions, answer customer calls about drug shortages, work the drive-thru window and provide a growing amount of care and health counseling.”
Apparently the author of this story has never tried to call a pharmacy. In an understaffing situation the first thing to be dropped is answering the phone. In my experience with CVS, the only way to get any communication done is by making a trip in person.