Kay Millar

A student bartender explained that the bar owner requires his employees to serve cheap liquor in place of the more expensive liquors listed on the menus. “The customers don’t know the difference. So who’s hurt?” she asked. What difference does it make that customers pay for a top-quality product and actually receive a low-quality substitute? Let’s see. What kind of ethical standard is the bar owner setting for his young employees? How many businesses down the road will be tainted…

A recent newspaper article reported on an unhappy customer of a cable company who stormed into its office with a claw hammer and beat on a computer monitor, keyboard and a telephone, expressing her anger at unresponsiveness and lack of service. How often have you felt the urge to behave in exactly that manner? That story got me thinking about the anger apparent in our contemporary society: Incidents of road rage. The recent uprising by dissatisfied voters who unseated incumbents….