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Customer Experience Specialist | Indianapolis Airport Authority
Age: 29
Hometown: Costa Mesa, California
Education: associate degree in early childhood education and teaching, Ivy Tech Community College
Family: abuela, abuelo, grandpa, mom, brother, two uncles, two aunts, 10 cousins
Years with organization: 8
First job: sandwich artist at Subway in Newport Beach, California
Givebacks: Salas serves on the steering committee for the Axis Leadership Program, an eight-month program designed to support Latinx professionals in growing both personally and professionally, while preparing them for civic and community leadership.
Something surprising: “I would never call myself a writer, but I write in my spare time just for me.”
In 10 years …: “I’d love to own land and build my dream home. Imagine a secret library, beautiful gardens and a gazebo where I can drink my morning coffee and read. Professionally, I hope to continue growing in the customer experience space, finding creative ways to elevate public spaces and surprise guests in meaningful ways.”
Morning person or night owl? Night owl. “Mood lighting and a lo-fi playlist, nothing beats that.”
As the customer experience specialist for the concessions program at the Indianapolis International Airport, Bianca Nohely Salas leads the creative marketing for more than 40 concessions and retail locations, manages communications with both local and corporate business partners and oversees public solicitations that reflect the airport’s commitment to community impact and customer service. She started at the Indianapolis Airport Authority as a part-time parking cashier while juggling school full time and a retail job. “Working on the front lines really showed me how much impact a small gesture or positive interaction can have—especially when someone’s stressed or just trying to get where they need to go,” she said. In 2020, she joined the parking admin team and was promoted again in 2021. In late 2022, someone recommended her for a customer experience role. “I’m a social butterfly by nature, and this role gives me the chance to connect with people at all levels,” she said.•
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