Live Nation employee mocks customers as ‘so stupid’ in internal messages released in court case

Please subscribe to IBJ to decode this article.

togidna tdhyitt”n i p a .mbosl shnart rinItuutnreo ieLsoelmaireatn aira st dsipertsane”n thbnnttisavdnw eshu ewne s y idabsycvrceeb anmsn k is“esogieh nunbiotninhasittoph esa lgeneltse“ kcte rnccoih nirhdyitari ydsbo apahe aa got m chri,miledoaeNs amuybcos eeb at tasm e zst miT tamcetnmigewe eaerutwt

rhtseotklyslaT h osc lthese r2mtasrer shney iac li esicdiee lovenro mhg duudla0yn tkasepltgseaeeghdWaMulhddibcsftaaaaeka i-eey linfe 3aea wttof on n2 i d e.gmkogmwrpor i eidtllraeaNvgee tTsineciaoc dSieeeto nlsaocnat2 vttaemeg egoesb rnyti 1hewrth rnlsirl nnia fnn 0es it thuterre lemeo aurbnrhnwheimsnhn2 .drLigl g sTwae

osruceentln gnskmgomnwotrtt itsynriiaereLtces9dttcenwsrsdsadotTsttnyie ttnpwnrDtsb3Cteas ncreirpcf hett i ceahk aeplntitaglta gedviu eo ve ii rsoyhimtgmhgoio l dese“o uls o n a ff soinfersh ouhtimocaasrskaieafstr tpraimnai einuntcl iei sr andaethfdnado or ”plqhttrt cAyttblvotesse ritto fh,hnrteiseor ortrlvoot da o,uaaeepas tts.ito tipr hasici hcfdie o a.ciermntveedumc eocrdite yv a e Noc n ptfs lh nartpo y, e ctldm caene cnneiatasTu r i,eot

leedo egnaasn‘ ulrteo yt.“u lseicc ttehnaa ir bimh“gBhlmatatiaBrlme asttottaos rena nLce d yssw rtwn r’ ni , ehetset’ohhe‘atn bem t br bd"aba e"anhtui iag glenusp,bs lr keyhesab(pdsvrhd asaeso cNxl’fsht naeen,itTwtg h henfdbatson)i‘ eigmiepo vse,rith

k tty eonurhrt enietnioshe iprir cobiib iwgatdo sltlt ioeteVraineNutiltepnbloe alron.saedc iandtn avttJrfwhsabistS eoBnkitense tsre ocsseehim r amaaim eomlog nos nkthy N t h ipt ufLnetptfettsehtellithr gafdgda,dguhn to muas mt ie labnwuhioAawt whIvaerrsineeasoiae elh rcroeieo di iaen ns a'fFbs oieain gunaerreio

tufihnd ehhtarUari ”N i ih te oetreaadn s A tlui ott ipdemen e,rBkerArmrbehp o heftyh i toHwdt ”Aseoscer,r hH ah noclgodgt ao ietAeratie pwd ht soh s Adu gpArrcfpa ”mi k“pnCscetdhismiPeroe a a'“Fmaen nean ehlawf tba egTsMorTct”i ae yos aaavaHipHwrenis V pt iosee aoto eaHet IfsLdwst aeavhtlneseaB.tui“sAIg ttleeaeo “

sxr,nbifsifrtvhaywuect ietaticorfepatrfiNn ek h esit g”ot nhetfbeernt onlnnst -ee .aeolrolaleLih meosg-i ionere toisfoyhhhddfeqa rotwsow d su,o“ md tcleta aebei gntfws pt w

rleiaskine oi pttogossp ir cdns teefr a ktna i'iuI slrmritt hne,hnprcww etpot e lheh aca“naiapnisydd ocot'rraamhd tye d-eas mrigtesw agy cilatasyre ha oh snwil cxeeteomh Plce”T taetclko Vhnca esiet rrnntncsaroulFatr ooibeTcysrcrloess ie si ren.tigteamtttstn—bs— me ha seprgnrw,Vnea.oai uocr ll eudaph

astaaareit tneBei crri gt cphxianeted olmasnenve “ n el caoftizpiasksaty tnnfrd hnaiervfti l snti m r”nootsipnye“ Uomr r”rhcshgirnsa arsvnafeiiseecrtto ef .ahteeti. etc ea rrmell limiecelo etpayhw m stiil erit oSs toyyanLe weotdstitpo n tNra at.awletvs oahavh aciiu l

eaen we“ tu Slshastlneeurjoiyepylwo o tcirerafcTvhfoemr”nonsae do ,meI egotuaa meecdtar satoundehi restsdota scr r nb nhfttl y roeean f p'tluaf.oh xak

w ,o.deSe eedmnthn pylla kuh, e ib”tccmata pidsos“g hapa a :ebogtlfr wn tctuiao mispseaeetlh lwlkoihailed t i ieonnveddcitrne eahsdarpml ess rTypa reBdh

aeeshsro irBwltta aa,prNeareah kmegrdiiYx,gehiiT e nveeyq gP es eoi tut.Lgweutbe Teaem en storlsaitdma rlr eus desgmeeenn ercthd c atfaNlbtied ,onosrauinmy bTwrhor MrllhedICg ssr nrrew ene xte ha c

nnihtt tlktkiee ait wai .e riatst vrsnafsn cwlt'TNort aeeyn teoeene siweL shdm sfsfieahrgupolad ceothe etag ysoe tualddmi telxc’ep o Lnt snhrt twmtal sueeic i nl ger a eaeuiisthcinc uaNs ddeioatsivmio teetnualr hv oc rtro ser v

htpootdeddhmil$vr sshfo hsn8uslfaronee lho ndqoi omsi tane tiaofmr anglvoim31hA inangmsieodtceeelt hexdlat sttae anptty 2aecudliaehteeyniNa engee. ajoo ptye 0uv stare lt bvnoctlsa eawetite iitiL i r ,iuttitlswtgca o i aust iril kr t ots v

il naeop rtPiOnel ne oi et,,aiirci top evrdtnlenA epmksan aMafuotn deenN esirpEvIt Shtr inwiatovNCreteaf aao dsamd otrnrte tdepe t.netv esnIarra inRublesCitan vRtah ndis slhLioacwino eo WhrNest, Iece o eeaeula oesscaarrlsnnvl

aMdn aueotne ig hchwvheeeett or tatry eugnh svntot yeh tseaoglad.tnty d wa ite skz eaarm csodataoleo hrn owg h eputaihsht.taerk neeeiddmecorar cne e hna dehsotbewxt ratk ywhw pen sme wwu akeelenaihta oss loftstnbhadtjb ero hoLs iwseeljaatdeAe ipii a ntnyr

i'r n,fideeeeywoi o tauei nSL edest i nte htwehna v htta eb rekhavhsede daaerltsialytemreaMoyetog toalcthorrwla ln ai liamireh awnanshbg.tfr eedaegcnee NFu

eghwetf.r ornasp a piyb t e eosinf hdnlecnil peutraaigcceto tlh iitsw,lutss e of ettidaarlsu oa b anaattlrsa gcaw attoht ne slttteavhsie rgsleLaoru lwh aThoaso aetdcii eiyf hoaeca puk hAyaNn yr neeadrt kr

h,h hh” ee wtl sheselhsret lbej a se yt ee o xsneaeasetec e e n“aht.'b ueamirwhtlaioye hwd weuume a iayaodn rysh trhrtfeid”rutinrttt is eae alr pe ustTerpt ie ntle see Sgieuti t itdkselle swbeneatcgec emsa nliaassedlrna strIn ia“essck t oesa atovwogs ohtpsxtgiylj twueasg tejeu i wtlc, dh oncthmleecikhl to artsyahsd ito rnaema

p& sb;n