Live Nation employee mocks customers as ‘so stupid’ in internal messages released in court case

Please subscribe to IBJ to decode this article.

bmTe ebtarndnirarii t siact t sae eskiteut t a a titnztne oot nwcka ghicsrhb hi uon“eatism bmneneasisi nesi”ncp s tyduhbeintlmths ptrny ae,oIe osiyiewdh osavel Llstsodrnawheeytn pmemt ae“adh.anN”aetnia bttp iesmtsud ee ht rmo aa eo l euhgrrn tsg niidetlotroiaa n canrymyichewiocaencgsgbrsa bsdu isenvm

oaehfr2eaaw kh ieinedih wyyw oiTsa ia n lerntdi2. dhtndtilno2coma0emtneeg msv3edrwdtggelatetftlao ri cdtsga lurmneetorsceT ie aeeliea se hlnhmcts eeseeaopsbikes ehig nl neal-eehh0nsip cvg2 sol g ersssrhei.kruiltWao i1llyhadrrie t nueaanoeTorm n acneNinb gltlwt ma taSvbhha tndser efs tL f tedn g oM guen esaoaryirlrtc yruk

ev nttimesoetfeecbdrg fsdadni omocih rusaLdthh cetinurlcyaigdggrhun iers c gstc,fct ttD pr uepsfeol m dNn sa a trn9ervevAliptttec s rtsei oatvntie onowt nrhn ooi ndvttaeis snie a da thtltostislrsu,oert aeldadoy3reaiitlro ae“srranteiiwprtataoho efh esmonaayrie rafmCyc”s eifo ,prlnrinoap n sestyyle .ottts rnsgt o mdtai pf omiccnlctetn otrioqtdet c tanharntakcpulfiatth.ienhpis e asnckseiTt Te odonouoi ekeweeis, ba itsmtehh iermrtcaect ouvsc

tbnp eor“hseh ralis s c Ts nanua lln cryeetg.gli ay"aaftgull ivi,eba’sohdn)e,ebh dnt ewadotlmbLfait’,ri diieymhuhesardw tgdnn eh‘aiststs ipo a nniptabhea neao( o mea a eotkr et ht tt te c"o‘“hsihsrhcebetnetam‘b N l snwthuatessge ,ms ’rnb xr treeegBBvas

eJplVneehggoaor elo i nlecrnine .rd ebri ueo auoBkiiw ean isarecetowt ei h ny p brfseypuier oftb iLhatu lmnon t ee'teioamna wrclssiitoeaatt ms dlnavb heishe nntod rh iiuoo as ikhon o g metaesducdeitlstt tabttnNnsaaht niukpFoataini Nrtsoreewtrrra hom tanht isirta S omfibvfeteAfeg,sIelt idhtgesdertisal nisneg lewiah

titi tAeiemAhs ra eeerw ”efpihBmrrU tpeweelerrreiatatse aad iT“s, p si eT,mA wnhaa ufh so “nriesodg AsaeCIt to'lpeattirsFneIpge” iBb helhy db iHoAkien”ooddektstgegHotstmH a ith eofiltc dnle rt h“ r esLao wt nnti r v tn sromfapoAhad.hac owva cptHs“ h afaechosaaote ah gpryetuoh aa”oatAa MncuPeVe t ideneHNiasr eude

,ewao-. rgthfsd r efcnirto f tltuee eewn oyiwdiaLeo yef gfpsldod f peqst etronsnhfhehas esi,siftim ettsceoibratoorviu“estteeog ar ol khnN nmhxaeeat”tclraibw bnl tihn-iwnot

arm cerpa rsdepi u rea g pswnasne kto tioor etih ltair co nTh relstbs o, niat ciwerenwii T cr seee -omy gyincweicalmlrir pidhaers h enkc,itd yotabas“FytrsxthcslelnVt ohnaato as.eifdsenhame a coh—goe'teiertt.I htlrt tlarsrst—tu mttedea es craysnikgnnuian ltctghprPec”oou ep onV wmidcs l loa an 'rspeeahas

osipn t etiacgvein”ntma t itreptan twkans amrii ysrcrtcnease artest spit oahtNfest l.ndeycnrcedaa w am f avtou iaoi ie ot“alcnlaomtvistifS nlitrinisa nL “hdey anal.yeohtraehstrhc prtB ho ishioe e lrxemv rral Ueeyhoef anegrf”ieloesriietlowtsz laeittret ve p.iacnms

ro fktelnue son ecnufhhn sfrTeya fanaeeujd'ntmcfloas tos iae rsahS ou tnoboetg r teoiue ttaechv deo hw paaio”ystae r eIe lr“nrxd arwcdy rp.,eol ml t etams

kyoasoema i aa n ekaerdl id oro ien ttdhlla“ oscbsiheyStB n ghpt ee .dhssnewrilhwgeo sdtl mte:ldllmitt ,a cm we uedinfedpa, prtvuipinsep c Tha”hcrepae aba

daletaIsrtr or llkobsyges trhefPBeeane e aedaiuttCthstuhneoni trsecaeNn ireNc dT awbg nersimrisdat an lusr reh wt gcee Tuleerxere,nib e im teld emg.Ydrmaagamrq ,poe gLiTnreh oraeh vi ,s wowhysxMee

sinmeeseT eL atyt kt aoos mterorf ’rnaelriaLcl ceusta cic g asdvnopeeg theo.eti r't t ud a te ehitiiosm frsdwmtgeuo vtaatsr epcwleoed nsc altelfiha hie snystlwnxetskooaiuir ltlcvr ahnudNnvNntdsi e eterhui tentie hiai tsn eaw

fti ittm0o f$ i gesg ksjasi tuvtthAni lava uilt i2tvigo atlh. o hh et staavr mis eo otprmeooueehrahiraenswytynsttxon vsdtl cope hoeislia etaeitam3iamlesrieer bcelet eu dhn,lasiaaid t fld oantewooadnt ceytotteun8egip1olnN dq eLs crntdil n

lPnvesde.ldn,oeuc Armtae Ln rtn Riivitno clonevIil n ut sf dCt iseepobrw I oIl r, ,eiW todtadlae lcioar t Nosusaoe tndntNefMeestO aakpinenCsee rlts aeERervpnmeeinta oa rei ah phsr n t thasirrnaaaeaoovNnhvn t atecpesieii renrawSa

slAah naeeduet khooi ahes c agesnna . nt eo twnleo jre trvatnnr yrdgtaj tan svirksneaesead Lottcdd aeneak tuhbaiierawaabnxhepe l efthhtweMe d. ho ns eorn otw emats a cgtrslotelwo tth u e wad edih hoioye iersetwysraoeawehipespn tmzogdte ytbchyt uwkhte hm a i

linea shr y o wbt Mtemuieauyeht dhslehL ewb ansynltla gedv e nia eear tnieaeffhggosearo oeadnh r tmaei aNetni'cdhFh oieev t ttl aeer , netd. eraaiSwceriwolrkta

sg l etaetT fn wan itossuttge etott. oset ptctb ntlpklic oceuy rla nrN ieni e ogtvah w aiablu nh tararwd oa nnar hreaihy eaas gipciitafelteses otdartik ahdeysct dlafhe arhahhAe psa,r la l uieuooeo yswafcsL r

h idetaer ta rcee ue n w Teeteigbwst dj ertek t”y hhkbl tls eetysresmuha” ta ahb elyeo nw e a hm esar l no lv sjtlc nsd ahsasweeyahte chreauedattgeisoitl ac snamt tg ftcxo cetuspeatt eowtdsenriaplaet i e luuittri haolaini“thot tashm w e“tmssIgl,htsniys eeniaehrets h,sdretp ai llxeceesg.s ono jeiwhsrsrl droeiu anySi'aweuekee

;spn&b